Danijela Tomic

A detail-oriented leader with a strong track record of making critical decisions and managing teams effectively. Experienced in overseeing daily operations, recruitment, HR, payroll processing, and successful building management. Proven ability to drive sales, profit, and revenue growth while fostering positive customer relationships. Skilled in managing digital platforms and collaborating with diverse teams to establish best practices and ensure compliance with regulations. Dedicated to optimizing workflow, achieving targets, and maintaining high service standards.

FOH Operations Manager
The Gate Hammersmith Ltd | London, Greater London | Aug 2022 - Apr 2023

- Successfully managed daily operations for three restaurants, leading a team of three General Managers and three Assistant General Managers.
- Oversaw recruitment for BOH and FOH positions, providing leadership, coaching, and mentoring while optimizing workflow and productivity.
- Maintained HR confidentiality and handled payroll processing.
- Conducted monthly stock takes and ensured Health and Safety compliance
- Provided organizational leadership, driving sales, profit, and revenue goals.
- Managed digital platforms and conducted end-user training.
- Collaborated with Executive Chefs, Head Chefs, and General Managers to establish best practices and ensure compliance with health and safety regulations.
- Fostered positive customer relationships to maximize satisfaction and retention.

Operations Manager
AllBright Members Club | London, Greater London | Oct 2021 - Jul 2022 

- Assisted the Head of Operations in managing overall business operations
- Developed and shared best practices to align with quality and safety standards. - Coordinated day-to-day service, events, and administration.
- Managed labour management, including hiring, training, appraisals, and reviews. - Ensured daily, weekly, and monthly targets were met and compliance with regulations.

Assistant Restaurant Manager
The Ivy Collection | Manchester , Greater Manchester | Jul 2020 - Jun 2021

- Prioritized guest satisfaction as a leader, ensuring team members engaged with guests to exceed their expectations.
- Delegated responsibilities to the team, consistently achieving objectives and delivering excellent service.
- Maintained adherence to company policies and procedures, overseeing cash handling and safety protocols.
- Conducted daily pre-shift and weekly departmental meetings to optimize organizational efficiency.
- Ensured timeliness and excellent service quality through regular restaurant walk-throughs.

Assistant Restaurant Manager
The Ivy Collection | Cheltenham , Gloucestershire | Jul 2019 - Jul 2020

- Set high expectations for The Ivy service standards and increased guest satisfaction.
- Monitored the restaurant for service, food, and cleanliness issues, supporting senior management.
- Achieved and exceeded daily, weekly, and monthly sales targets while controlling costs and reducing employee turnover.
- Successfully trained new employees at a brand new venue in Cardiff.

Assistant Restaurant Manager
The Lucky Onion Group No.131 | Cheltenham , Gloustershire | Apr 2019 - Jul 2019

- Supported the Restaurant Manager in maintaining a smoothly run operation.
- Ensured exceptional standards and the safety of equipment while overseeing a knowledgeable and passionate team.
- Acted as duty manager in the absence of senior management, guaranteeing excellent service.

Assistant Restaurant Manager
Prithvi | Cheltenham , Gloustersire | Dec 2018 - Feb 2019

- Assisted the Restaurant Manager in fine dining operations, overseeing employees, and organizing team activities.
- Collected and utilized guest feedback to implement positive changes in the restaurant.
- Promoted a positive atmosphere and ensured exceptional food and service for each guest.

Maître' D
Tao Group Hospitality | New York City , New York | Sep 2016 - Jul 2018

- Organized reservations and provided excellent guest service at multiple locations. 
- Coached and mentored host team members, improving their skills and morale.

 - Assisted in opening a restaurant and running brunch shifts, coordinating staff for top-notch service.

Hostess
Keens Steakhouse | New York City , New York | Apr 2016 - Sep 2016

- Supported Maître'D on the floor by preparing tables, greeting guests, and assisting with special functions.
- Engaged with guests, discussed menu items, and achieved upsell goals.
Lead Hostess/ PA
Arno Ristorante | New York City , New York | Oct 2014 - Jan 2016 - Managed lunch and dinner service and assisted with administration.

Hostess
Bottega | New York City , New York | Jun 2014 - Oct 2014 

- Greeted and seated guests and assisted the service team.

Restaurant Hostess
Carnival Cruise Lines | Miami , Florida | Jul 2011 - Apr 2014

- Opening team for Carnival Cruise Line and safety representative.
- Assisted Maitre'D with reservations and service coordination on cruise ships. - Handled customer concerns and complaints professionally.

Retail Sales Associate
Ferivi & Co. | Vinkovci , Croatia | Mar 2008 - Mar 2011

- Resolved customer queries, managed payments, and assisted with store operations. - Provided personalized shopping experiences based on fashion trends and customer preferences.

Diploma of Higher Education in Sales from Economic and Trade School Vinkovci, Croatia, earned in 2005.