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Armeen Mahbub

Armeen Mahbub

Customer service assistant

Telecommunications

Dartford, Dartford District, Kent

Social

About Armeen Mahbub:

I am a Customer Service Assistant with strong communication and problem-solving skills, currently pursuing AAT Level 3. With a master’s degree in Statistics and a Level 2 Teaching Assistant qualification, I am now seeking opportunities as a Teaching Assistant. I am passionate about supporting children’s learning, building confidence, and contributing to a positive classroom environment.

Experience

Work Experience

Customer Service Assistant – Marks and Spencer, South Woodford, London (Part-time) | Sep 2018 – Present

Delivered excellent customer service, resolved queries, and developed strong communication and teamwork skills.

Volunteer Teaching Assistant – Oakdale Junior School, UK | Year 6 class

Supported pupils individually and in small groups with Maths, Science, and creative projects.

Helped children build confidence and focus, applying a patient, child-centred approach.

Lecturer in Statistics – University of Dhaka, Bangladesh | 2009 – 2011

Delivered lectures and tutorials, supervised projects, and taught statistical analysis using SPSS, R, and Excel.

Assistant Analyst – Eminence Health & Social Research, Bangladesh

Conducted statistical research and prepared reports, proposals, and training content.

Early Roles & Care Experience

Mallard Wood Day Care, Bangladesh | May 2018 – Aug 2018 – Temporary support role

Costa Coffee, London | Jun 2015 – Mar 2016 – Barista

McDonald’s, London | Nov 2011 – Jun 2012 – Crew Member

Education

Education

AAT Level 3 (Partly completed, 2023–2025)

Completed Tax and Management Accounting modules

Level 2 Certificate in Supporting Teaching & Learning (2020)

Waltham Forest College (certificate pending)

MSc Statistics, First Class (2006–2008)

University of Dhaka, Bangladesh

UK NARIC assessed as equivalent to a UK bachelor’s degree

BSc (Hons) Statistics (2001–2006)

University of Dhaka, Bangladesh

Minors: Economics, Mathematics, Computer Science

Higher Secondary Certificate – Science (2000)

Holy Cross Girls School and College, Bangladesh

Secondary School Certificate – Science (1998)

Holy Cross Girls School and College, Bangladesh.

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