Arslan Arif

WORK HISTORY AUBREY PARK HOTEL

Customer Service Representative: (Present)

▪  Greeting guests warmly as they arrive at the hotel.

▪  Checking guests in and out of the hotel efficiently and accurately.

▪  Handling guest reservations, including booking rooms and managing cancellations or

changes.

▪  Assisting guests with special requests or needs, such as arranging transportation or

making restaurant reservations.

▪  Answering phone calls and responding to emails or messages promptly and profes-

sionally.

▪  Handling guest complaints or concerns tactfully and effectively, escalating issues to

management if necessary.

▪  Processing payments, including cash, credit card, and other forms of payment, and

maintaining accurate records.

▪  Collaborating with other hotel staff members, such as housekeeping and mainte-

nance, to ensure guest satisfaction and resolve any issues.

▪  Following hotel procedures and protocols to maintain security and guest confidential-

ity.

▪  Assisting with administrative tasks, such as filing paperwork, managing inventory,

and updating guest information in the system.

MENZIES

Customer Service Representative:

▪  Customer Satisfaction: Create a warm and welcoming atmosphere, ensuring that customers have a memorable and delightful experience. Address customer concerns promptly and professionally.

▪  RevenueManagement:Achievethesalestargetforbaggageallowanceandrebooking tickets.

▪  Marketing and Sales: Collaborate with other team members to develop and execute sales strategies to attract and retain airline customers.

▪  Compliance: Ensure the airline operates in compliance with all relevant airport laws, regulations, and safety standards.

▪  Disruptions: Rebook flights and book hotels to accommodate customers according to the airline policy.

▪  Collaboration: Work closely with the airline crew and ground operations staff to ensure effective customers’ onboarding.

▪  Mandatory Training: Providing training, mentoring, and regular performance evaluations to maintain high service standard.

EDUCATION
➢ UNIVERSITY OF HERTFORDSHIRE

MS International Business, Commendation (2020 – 2022)

➢ SUPERIOR UNIVERSITY
BSc (hons). Aviation Management (2015 – 2019)