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Arun Thomas

Arun Thomas

Office Assistant/Customer Service

Customer Service / Support

Hastings, Hastings District, East Sussex

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About Arun Thomas:

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Experience

 

 

November 2011 – October 2022

 

 

Budget Hardware | South Africa

 Customer Service Supervisor

Key Responsibilities & Achievements:

  • Managed a team of circa 20 FTE’s. Achieving optimum productive output whilst maintaining high performance and team morale.  
  • Staff training, mentoring, and performance management.
  • Managing customer complaints and resolving issues to ensure a best-in-class customer experience.
  • Using my technical knowledge to expertly advise customers on the most suitable products.
  • Answering customer enquiries and comparing product options. 
  • Promoting specific stock lines as instructed by the director.
  • Processed customer orders, deposits and payments (cash handling and card transactions) on automatic cash register connected to stock management system and giving the correct change. 
  • Health and Safety management. Regularly reviewed relevant risk assessments. Investigated accidents and near miss incidents. Updated policies,keeping management informed on questions of policy.
  • Managed business cash flow and prepared associated reports for key stakeholders.
  • Maintained inventory control through regular stocktake inspections, ordering additional stock to ensure adequate supply levels. 
  • Stock asset management. Maintaining accurate records of purchased stock costs vs sold stock price. Ensuring effective profit management and making use of effective statistical forecasting applications.
  • Preparing a monthly payable and receivables report for key stakeholders with a high degree of accuracy. 
  • Provided additional support and expertise to the other departments as and when needed.

Education

2004 - 2006Visveswaraiah Technological University, Karnataka, IndiaMaster of Business AdministrationFirst Class
    
2000 - 2003Mahatma Gandhi University, Kerala, IndiaBachelor of Business AdministrationFirst Class

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