Arvy Matendell

I am a work driven person with bundles of ambition and also experience in customer service and also management. On a personal level, I am a light-hearted person who likes to enjoy new things and challenges. I am also a team person with many leaderships' skills, I like to learn from others as well as they learn from me which symbolises the true meaning of being in a team.

Passionate retail professional with over 8 years of experience in driving sales growth, leading high-performance teams, and enhancing customer satisfaction. Expert in merchandising strategy and associate development, with demonstrated success in improving store operations. Expert in delivering excellent customer service and being able to execute customer loyalty. 

Assistant Shop Manager, 06/2023 – Current  

Paddy Power – London, Enfield 

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. 

Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. 

Reported all accidents, near miss incidents and work-related ill health conditions to supervisor. 

Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction. 

Led shifts and motivated team to drive sales. 

Followed opening, closing and shift changeover procedures for seamless operations. 

Customer Service Team Leader, 06/2022– 05/2023                                                                                                 Tesco - London, Edmonton 

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. 

Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. 

Reported all accidents, near miss incidents and work-related ill health conditions to supervisor. 

Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction. 

Led shifts and motivated team to drive sales. 

Followed opening, closing and shift changeover procedures for seamless operations. 

Customer Service Advisor, 09/2018- 09/2022                                                                                                                  Sitel Co- WFH role 

Customer concerns should be handled by phone, email, letter, or social media 

To contact consumers and check account details, use the telephone. 

Warmly greet consumers and determine the problem or cause for their call.  

Accounts can be cancelled or upgraded.  

 Assist with order placement, refunds, and exchanges. • 

Provide details about the firm.  

Take payment information as well as other vital details like addresses and phone numbers.  

 Orders can be placed or cancelled.  

Answer any questions you have regarding warranties or sales conditions.  

Assume the role of the company’s gatekeeper.  

When a product fails, offer suggestions about how to fix it.  

 Take care of product recalls.  

Attempt to persuade the consumer to rethink canceling the order. 

Checkout Assistant, 05/2017 – 05/2018   

Ikea – London, Haringey 

Operated cash registers with proficiency during high-volume shopping times, reducing customer queues. 

Displayed and restocked merchandise by following brand guidelines. 

Assisted customers with additional needs in transporting goods to vehicles, elevating client service. 

Maintained and recorded gift certificate documentation for accurate financial records. 

Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies. 

Processed cash, cheque, credit and debit payments accurately and efficiently, minimizing till discrepancies. 

Maintained excellent client satisfaction by providing professional, courteous customer service. 

Bagged, boxed and wrapped goods with care to maintain quality and presentation. 

GCSEs, 09/2012 – 05/2017  

Edmonton County School - London 

Diploma of Higher Education : BTEC Sport Level 3, 09/2017 – 05/2019  

Barnet and Southgate College - London