Avid Alam

I have 10+ years of experience in the IT field(VFX ,Health Care, Retail and Banking sector). My areas of expertise include Desktop Support ,HIS Application and Networking.
I'm also Certified with ITIL® Foundation Certificate in IT Service Management-2019.

PROFESSIONAL EXPERIENCE

June 2021 - At Present

Outpost VFX Bournemouth

Role: Systems Administrator 

Responsibilities:

• Building new AWS Cloud systems (Linux and Windows)
• Installing Teradici Client and Agent, Assigning Teradici Licenses 
• Adding to Teradici Pool  and assigning Machines to users
• First line support to 100+ Artists and Business users
• Jira Service Desk Support -IT Ticketing systems
• L1 and L2 IT Support for VFX Artist and management users
• Dead Line and rendering Farm support
• Onboarding and Offboarding users
• L1 and L2 IT Support -Desktop,Laptops,Printer, Wi-Fi, Network (Lan, WAN, DNS, DHCP) Windows OS, Windows Application, other Application.
• VFX Application Support (Nuke, Maya, Shotgun, Houdini, Herio, Adobe)
• Microsoft  Office 365 & Active Directory Administration and Azure Systems
• Software Licensing Administration
• HR Portal Ziggy issues
• Pipeline Application  L1 support 
• Checking and syncing Weka Cluster (Storage) system.
• Microsoft Intune apps packages download and installation
• Troubleshooting AWS systems related issues
• Installing antivirus and updating
• Multi regional support spanning time zones
• High pressure environment with tight deadlines and quick turnarounds.
• Adding Computers printers and other device in Domain Network and Domain
• Creating user profiles and applying policies 
• Involving in Project work like Upgradation, Migration and Policy Update.
• Good Team Player and sharing IT Knowledge with team members

December 2020 - June2021  

Family Relocated to UK from UAE 

October 2018 - 2020 

Avivo Group Dubai UAE

Role: Systems Administrator

Responsibilities:

• I was responsible for  IT related issues and requirements for 8 clinics and one Hospital In UAE.
• IT L1 and L2 Support for the users and management users
• Installing & Maintaining Windows servers Active Directory, DNS, WINS, DHCP, File server, Printer
• Implementing, Configuring, and managing Microsoft Outlook 2003/2007/2010/2013,Office 365
• Troubleshooting AWS Cloud systems issues
• Creating and managing users Profiles, Policies and Privileges.
• Administration of fax, copier and Print Manager.
• Installation and managing desktop OS, Proxy server, FAX Server.
• Troubleshooting technical problems arising in the Firewall and keeping a vigil on the servers.
• Record and Maintain hardware and software inventories, server licensing, user access and security
• Troubleshooting Health care application like, Insta, capsule finance application and HR ESS systems.
• Taking care of L1 and L2 type IT related issues like, Desktops, Laptops, Printers, Servers, Network (LAN, WAN, Wi-Fi), Aruba modems. IP phones and Panasonic Telephone systems,
• Handlining ManageEngine ticketing system for Tech related issues.

September 2015 - 2018 

Burjeel Hospital, Abu Dhabi UAE

Role: Systems Administrator

Responsibilities:

• I was responsible for  IT related issues and requirements  for 2 clinics and one hospital 
• First line support to 500+ users and Business users.
• IT support for health care application like SAP, Q magic Systems, Alcatel Telephone systems and Mange Engine Ticketing systems
• Taking care of L1 and L2 type IT related issues like, Desktops, Laptops, Printers, Servers, Network,(LAN,WAN,)Wi-Fi ,Aruba modems. Ip phones and Alcatel Telephone systems, Q-Magic Token systems
• Record and Maintain hardware and software inventories, server licensing, user access and security
• Installing VNC and Remote Desktop applications.
• Adding Computers printers and other device in Domain Network and Domain.
• Creating user profiles and applying policies 
• Installing Cisco Switch and VLAN configuration.
• Record and Maintain hardware and software inventories, server licensing, user access and security
• Installing Antivirus and keeping up to date.
• Troubleshooting Network related issues DNS, DHC,LAN, WAN, Internet Wi-Fi 
• Involving in Project work like Upgradation, Migration and Policy Update.

August 2011 - 2015

Zensar Technologies Pvt ltd.

Role: Systems Administrator

Client: Spar Max Hyper Markets, City Centre Mall Mangalore

Responsibilities:

• responsibility of verifying all the check points of new store opening procedures which includes POS(Point Of Sales)software installation, MMS(Merchandise Management System)software installation in store back office, assuring VPN connectivity for using MMS, and maintaining our local LAN. Providing training & support for the billing software used in our retail stores all over Mangalore.
• Clearing End user errors that may occur while billing, by connecting to the POS database using MS SQL 2000.
• Supporting end user in their day end activities of sales declaration, tallying declaration with actual system, sale and sending day end sales files to RO.
• Coordinating with HO people for clearing software bugs.
• Responsibilities Work had led in Mangalore region
• Region by giving full IT support. Maintaining, configuring and troubleshooting networking &hardware and application related issues from the end users.
• Installation of Oracle application Java in all the client systems (billing and backend Support application).
• remotely handle the client Machines for POS support.
• Installations and updating of antivirus
• Maintaining POS machines and back office system and resolving printer, network, application error problems.
• Maintaining POS machines and printers.
• Network related issues.DNS,Internet,LAN,WAN wi-fi DHCP
• Maintaining barcode printers And network printers like TVS,HP and Zebra barcode printers.

• BSc. In Information Technology (Bsc.IT) Techno Global University 2013- 2014 India
• Pre University College  (12th) St. Aloysius Pre-University College Mangalore- 2007 India
• S.S.L.C (High School 10th) St. Aloysius High School, Mangalore -2005 College Mangalore India