Ben Cope

I am a friendly, enthusiastic and hard working individual with bartending experience in both a popular cocktail bar/club and local pub. I am an effective learner and am always striving to improve; I take pride in all that I do. I remain composed during busy shifts and maintain a positive and professional attitude at all times. My strong interpersonal skills allow me to engage customers and provide them with an enjoyable experience as well as creating strong working relationships with colleagues.

Relevant Experience:

The White Hart - Corn Market, Wimborne BH21 1JL

Employment Period: March 17 – February 19

Role - Bartender/Waiter

This was a local pub in Wimborne Dorset that was very popular for its excellent food. There was many regulars at this establishment, being a local pub in a small town, but we also had a lot of new customers as a result of our trip advisor ratings for our food.

My responsibilities included serving drinks (including coffee), socialising with customers, taking food orders, waiting on tables, cleaning and everything else that goes into running a pub.

Key Experience:

• Serving quality drinks, including barista style coffee, in a professional manner
• Taking food orders and waiting on tables
• Running the entire front of house for the pub alone during the quieter day shifts
• Socialising and providing excellent customer service to the locals and customers
• Restocking the bar with drinks, snacks, disposables, garnishes etc.
• Keeping the bar, tables and entire front of house clean and presentable for customers
• Dealing with complaints and problematic customers effectively
• Training new staff with on the job training

Aruba Restaurant and Bar - Pier Approach, Bournemouth BH2 5AA

Employment Period: March 13 – November 13

Role - Bartender

This role was working at the very popular cocktail bar/restaurant/night club Aruba on Bournemouth pier in Dorset.

This bar was always extremely busy, particularly in the evenings on weekends. My responsibilities were focused on serving drinks (including cocktails and coffee), keeping the bar clean and providing a high level of customer service as part of a 15-person bar team.

Key Experience:

• Experienced in making high quality drinks, including cocktails and barista style coffee, in an extremely busy cocktail bar/nightclub
• Frequently topped sales figures for most money taken on a night
• Exceptional customer service; from recommending drinks to dealing with complaints effectively
• Working collaboratively with other team members and training new staff
• Keeping my section of the bar clean and presentable as well as letting bar backs know of anything that needed to be restocked

Other Experience:

HSBC Bank - 6 Lochside Ave, Edinburgh EH12 9DJ

Employment Period: April 22 – February 24

Barclays Bank - Barclays House, 1 Wimborne Road, Poole, Dorset BH15 1BB

Employment Period: September 07 – November 13, October 15 – November 16 & April 17 – March 22

Roles:

Quality Assurance Analyst

Financial Crime Officer

Payments Process Expert

Payments Customer Service Administrator

I have had a number or roles within the banking industry, predominantly in the Payments and Financial Crime departments. I have worked in customer service, business improvement, quality assurance, management and a number of other positions that developed my ability to work and communicate effectively within a team in high-pressured environments.

Key experience:

• Working under time constraints in a high paced target driven workplace
• Customer service; advice and complaint handling
• Creating productive working relationships with team members and managers
• Effective time management and problem solving
• Training staff on complex processes
• Managing and motivating a team of people

Education

Schools:  The Blandford School (2003 – 2007)