Bhavesh Khomne

Experienced and results-oriented Customer Success Manager with 9 years of expertise in crafting client onboarding procedures, overseeing numerous accounts and renewals, and pinpointing revenue opportunities through both client acquisition and growth strategies. Skilled at addressing customer challenges and adeptly resolving escalated issues to guide and enhance engagement and contentment with products and services.
Residing in London with a valid full-time work visa and can start immediately

REGIONAL KEY ACCOUNT MANAGER, LEADSQUARED SAAS CRM [June, 2022 – Aug, 2023]
Outline Worked for a rapidly expanding SAAS Unicorn company with over 2,000 employees. Primary focus is onboarding new clients, delivering top-notch service, and meeting targets by cross-selling, upselling, and retaining clients. Managed mix of 20 Enterprise and SMB accounts, with an estimated Annual Recurring Revenue (ARR) of approximately £4.5 million
Presales and Onboarding
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Support the Sales team in creating persuasive proposals and pitches that address client requirements and emphasize the value of our product offerings.
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Plan and carry out product demonstrations and presentations for prospective clients, highlighting the key features and advantages.
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Grasp customer requirements and formulate RFPs with project delivery schedules.
Retention and Growth
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Acted as a reliable liaison for Enterprise clients and achieved a 98% customer retention rate by ensuring the successful adoption and integration of the Lead Squared platform.
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Reduced customer turnover by 30% through mediation and resolution of complaints by collaborating with cross-functional teams.
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Established rapport with decision-makers and influencers to identify business requirements, resulting in a 40% rise in cross-selling prospects for the designated account.
Service Delivery
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Thorough comprehension of the customer's business and their primary goals across different levels within the organization, while identifying prevalent customer difficulties to propose improved product solutions.
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Managing client escalations by working closely with professional services and other internal teams to uphold a positive Net Promoter Score (NPS).
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Conducting bi-weekly senior management meetings with key stakeholders at the client's premises.
EDUVANZ FINANCING - SENIOR MANAGER (REGIONAL HEAD) [July, 2021- June, 2022]
Outline I held the position of Regional Sales Head, with a primary focus on acquiring new accounts for a digital Financial Technology (Fintech) Non-Banking Financial Company (NBFC). Eduvanz has secured $50.1 million in funding, with support from investors such as Sequoia Capital, Juvo Ventures, and Unitus Ventures.
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Conducted market research to uncover fresh business prospects and potential customers, actively seeking out opportunities (Hunting).
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Successfully secured deals with 25 prominent institutions, including large school chains and universities, resulting in a Monthly Recurring Revenue (MRR) of £1.25 million.
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Expanded the financing services for educational institutions and consumer durables by presenting tailored solutions to institute management, thereby enhancing their cash flow management.
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Facilitated business growth by establishing and overseeing a regional team to achieve greater market penetration and coverage.
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Provided ongoing support and stability to newly onboarded clients during the initial stages of our partnership.
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Implemented the onboarding of (DSA) and Channel Partners to explore additional business prospects.
Profile
Work Experience
GRAYQUEST EDUCATION FINANCE LIMITED - LEAD GROWTH HEAD [Jan, 2020- July, 2021]
Outline
I served as the Regional Sales Head with a primary focus on acquiring new accounts for a digital Financial Technology (Fintech) Non-Banking Financial Company (NBFC). Our mission was to assist learners in uncovering and financing their educational and career aspirations through swift, accessible, and cost-effective no-cost financing solutions.
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Conducted market research to identify new business opportunities and potential customers (Hunting).
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Successfully closed deals with 25 prominent institutions, including large school chains and universities, resulting in a Monthly Recurring Revenue (MRR) of £1.25 million.
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Expanded the financing services for educational institutions and consumer durables by presenting tailored solutions to institute management, thereby enhancing their cash flow management.
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Facilitated business growth by developing and overseeing a regional team to achieve greater market penetration and reach.
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Provided guidance and stability to newly onboarded clients during the initial stages of our partnership.
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Managed the onboarding of Direct Selling Agents (DSA) and Channel Partners to explore additional business prospects.
SMB MULTIBIZZ – CUSTOMER SUCCESS MANAGER [May, 2010- Nov, 2016]
Outline
Managed a global client base while consistently demonstrating the highest standards of integrity.
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Conducted Cultivating and maintaining robust client relationships that drive revenue.
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Achieved a contract renewal rate of over 97% by fostering strong client relationships, minimizing churn, and overseeing portfolios worth £15,000.
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Enhanced connections with current clients by consistently offering solutions aligned with their goals
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Acted as the primary liaison between key customers and internal teams
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Prepared routine progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.

IES - Full time MBA with distinction