Candace De Oliveira

As a reliable, self-motivated and efficient assistant with experience providing remote administrative and personal support, I am confident that I would be a valuable asset to your company.

As an adept Office Manager (Business Administrator/PA), and previous experience in Administrative Management positions, which also included business development, operations, HR, good interpersonal skills, diplomacy and accounting. I have a well-rounded background in accounts payable, billing, e-commerce and refined talents in administration, reconciliations, research, MS office and administration processes. I am a proven expert in communication and a consistent collaborator. My previous roles have strengthened my abilities in customer service and critical thinking, including a focused attention to detail.

I take the initiative when it will benefit the company as I did at Evo automotive. Based on the business needs and the future requirements by our customers that may come into effect, I created and developed the GDPR policy, Business continuity policy, Code of Conduct, Diversity & Equality policy and recently updated our Health and Safety policy - researching all HSE regulations to ensure our H&S policy included all new regulations and requirements including DSE and COVID-19 provisions and risk assessments. I have also taken interest in the management of our ISO 9001 QMS, and I have started doing the internal audits for our QMS

I was head hunted by GT Salvage to develop and start up the Call Centre. With the assistance of a IT engineer, I designed and implemented the in-house programme to accommodate all the needs of the company, including the Customers and staff. Arrange IT/phone infrastructure and operations and maintain all IT equipment including servers and phone system.

My computer proficiency allows me to easily take on any tasks I am assigned. I am a quick study and do welcome challenges to improve my skills to the betterment of the company. I take pride in my work and I am a very organised professional with polished time management skills and ensure my assignments are completed on time and with accuracy.

I am polite, positive, empathetic and disciplined. I am loyal to a fault and will always help where I can.

What would excellent service look like in this role? 
Being able to demonstrate that I possess the knowledge and skills to perform my job at an excellent level, meeting all my targets.  Maintaining a good professional relationship with partners, customers and suppliers at all levels. Committed to carrying out procedures and operation of systems and processes with a positive attitude and a good sense of team work, sharing the values of the company.
 

My Skills include:

Administration, Staff Management, Office management, Debtors, Reconciliations, QA, Client services, Problem solving, Meeting deadlines, Project management, Research, Performance management, MS Office, Xero, Amazonsellercentral, eBay Featured Shop, PA duties, Telephone etiquette, Time management, Customer Service, Strategic Planning, Sales Management, Negotiation, Team Building, Business Strategy, People Skills, Management skills, Business Writing, Call Centre Management, Health and Safety, compliance, Leadership, Process Improvement, Inventory Management, Customer Satisfaction, and Self-motivation.

2023 - EA/ PA course -  diploma