Isabel Amaral

Results-oriented professional with 10+ years’ experience in expanding and developing business, augmenting business sales and profit margins, building relationships with major clients, and initiating operational improvement strategies within fast-paced environments. Adept at driving success in all areas of business and delivering successful business with continuous progress and strong strategic implementation in local and international markets. Proven track record of meeting and surpassing customer and business expectations, developing and achieving KPIs, strengthening company position, and realising short and long-term goals. Demonstrated expertise in leading cross-functional teams towards continuous business success, partnering and negotiating contracts with vendors, and acquiring and retaining customers. 

A diligent leader and tech-savvy team builder with robust skills in dealing effectively with all levels of organisation, customers, and internal and external stakeholders. Champion of change and improvement aimed at promoting culture of communication, to drive operating results, grow new talent, and enhance company values.

ERCOL/L.Ercolani . – Buckinghamshire 

Account Executive (2022 to Present) 

Built and maintained strong working relationships with clients with team members on best services practices and approaches.

Adhere to company policies while strengthening partnerships with clients. Enhance overall company performance by redeveloping a new process according to business growth requirements and increasing sales leads. Support a team of experienced Customer Partners in ensuring delivery of exceptional customers experience and realising continuous professional development goals.

Selected Contributions:

• Played an integral role in driving the success of company by, earning customer satisfaction, increasing customer retention rate, and realising other KPIs. 
• Attained optimal outcomes by devising and executing suitable business solutions, leading services operations, and identifying and mitigating risk. 
• Enhanced the operational efficiency of company by leading aspects of trading/shipping with EU clients. 
• Elevated organisation profitability by accomplishing services SLAs.
• Contributed on delivering Project for major clients a continuous line of communication open. 
• Acted as a Relationships Manager for overseeing key business accounts and clients’ retention efforts.

 NHS – CLCH – Central London Community NHS Trust - Hemel Hempstead 

 Administrative Single Point of Access (2021 to 2022) 

Accomplished hight ability to ensure patients challenges are resolved by working closely with internal resources.

Performed a wide range of operations, multi patient leading to more efficient service.  Ensured smooth workflows by motivate our patients support team. Report on customer SLA requirements ensuring that they are met or exceeded.

Selected Contributions:

• Minimize patient’s complaints and escalations quickly and professionally to maintain good patient relationships and by successfully through implementing effective plans. 
• Leveraged strong adaptability skills and professional expertise very stressful times. 

Abbots Care / NHS Oxford Health -– St Albans / Watford/

Health care Assistant (2019 to 2021)

Essure efficiency and productivity. 

Mentored, and assisted support and operations team and provided top-notch support.

Selected Contributions:

• Earned patient satisfaction by formulating and executing patient support processes and strengthening the relationships with patients. 
• Met and exceeded performance and quality targets of patient services by ensuring provision of exceptional services, managing KPIs, and redevising strategic plans according to patient feedback.
• Led long-term professional standers and improvement initiatives. 

Cinca (Top Portuguese Tiling Manufacturer) – Portugal 

 IT Manager (2007 to 2019)

Acted as a strong communication bridge and cultivated team support relationships with high-level companies, including Cisco, IBM, Microsoft, BaaN, QlikView.

Generated desired outcomes by developing a team that acts as first point of escalation for BAU issues and queries – Incident, Request. Resolved multiple complex issues, including involving applications, servers (SQL, Web and Application), and networks by determining root cause, applying most suitable solutions, and creating preventive measures. 

Selected Contribution:

• Delivered successful client-specific projects and supervised critical environment changes, such as patches deployment, hot fixes, upgrades, and migrations by overseeing all operations from conception to completion.
• Effectively engage any necessary resources across various teams and business to facilitate Issue Resolution. Conduct Service

 Quality Review quarterly with other departments at Senior Management level to ensure resilience and scalability of IT Services delivered.

• Identify company IT needs through KPIs analysis and present the case to the Board.
• Lead cross-functional business transformation projects.
• Optimize supply chains end-to-end—from planning and procurement to orchestration and fulfilment.
• Achieved business saving by 30% and led continuous services improvements

IEFP (Portuguese Institute for Employment and Vocational Training) –Portugal 

Project Manager European Program POS (2005 to 2007)

Certifications for enhancing business efficiency and productivity.

Selected Contribution:

• Ensure performance management of the Program was running smoothly with Best Practices at its core.
• Help drive long-term Development of training management applications.

NOVA BSE ( Flag, SA )from Dec 2001 to Aug 2007

IT Project Coordinator/ IT Training Centre Manager (2001-2007)
Assisted the support and operations to avoid any errors and discrepancies and improved data management system by tactfully handling

 “big data”, ITS technologies, and ETL and Bi tools with high-level accuracy. Performed a wide range of operations, including administering multi-client, profit making, and technical services operations and leading all aspect of business datacentres. Ensured smooth workflows by executing and enforcing ISO 27001:2013, promptly mitigating risk, and acting in case of any incident, while acting as a Project

 Manager

Bachelor’s degree in management Internacional Relations, · Uni. Fernando Pessoa   – Portugal

Professional Development

Project Manager level 7 – Oxford | ISO 9001: 2015 Auditor| GDPR Foundation | Team Management and Leadership| VMware Certified Professional| Microsoft Certified Trainer | Microsoft Certified Systems Engineer NT/2000| Microsoft Certified Solution Developer

Languages Skills

Portuguese (Native) | English (Fluent) | Spanish (Fluent) | French (Basic) | Italian (Basic)