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    Head Waiter - London, United Kingdom - CaterShaw Recruitment

    CaterShaw Recruitment
    CaterShaw Recruitment London, United Kingdom

    20 hours ago

    Default job background
    Full time
    Description
    Job Title: Head Waiter
    Fulham Road London
    Full Time 40-50 hours per week to include Evenings & Weekends
    Salary 30-32k per annum
    To Start ASAP

    MUST HAVE 1-2 YEARS FINE DINING EXPERIENCE

    Job Purpose:    To assist restaurant guests by noting their orders, serving tables their requested meals, and preparing bills at the end of the meal. Waiters are also responsible for asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied.To be successful as a waiter you must have the endurance to stand for long hours and have patience with difficult customers. A good waiter anticipates the needs of customers and provides all services in a friendly manner.
    Waiter Job Duties:
    • Welcomes customers and seats them when they arrive in the absence of a host and if their duties permit
    • Takes telephone calls and makes reservations again in the absence of a host and if duties permit
    • Introduces customers to the menu and announces daily or seasonal menu specials, items not available etc
    • Answers questions about menu items, ingredients, and pricing
    • Advises drink pairings with food
    • Upsells items such as sides, specials, an extra drink, dessert
    • Takes customers' orders for food and drink & enters onto the till system accurately making clear notations about dietaries, allergens and so on
    • Assists the bar staff with drinks preparation if required and serves them to customers
    • Collects food orders from the service trays (possibly occasionally from the kitchen), verifies that they are correct, and serves them to customers
    • Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
    • Removes used dishes, glasses, and flatware from tables
    • Prepares bills and delivers them to customers
    • Processes cash and credit card payments and returns change to customers if necessary
    • Sets tables with dishes, glasses, flatware and condiments
    • Maintains familiarity with menu items, specials, and restaurant information
    • Meets with managers and wait staff daily or regularly to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs
    • Assists in the setup and shut down of the restaurant/bar
    • Some general purpose cleaning duties to ensure the room is always immaculately clean and ready to receive guests including toilet checks
    • Occasional acceptance of drink deliveries when required

    Waitress/ Waiter Skills and Qualifications:Teamwork, Ability to Work Under Pressure, Attention to Detail, Ability to Multitask, Written and Verbal Communication, Customer Service Skills, Interpersonal Communication Positive Attitude, Physical Stamina, and Familiarity With Alcohol Restrictions or Laws. No Formal Education Required
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