
Carla Simoes Viana
Customer Service / Support
About Carla Simoes Viana:
Graduated years ago ~ my key transferable skill sets and solid experience include being commercially engaged and attuned with customer solutions, proven in the delivery of proficient IT support, skilled in project planning and implementation, leveraging accounts balancing and communication excellence to drive up productivity and customer satisfaction.
My motivations for joining include having a dynamic proactive operational style. My attention to detail is excellent and I believe in demonstrating my innovative approach to new tasks, with the main emphasis in providing professional niche office administration, data entry in various ERP systems, validating and analysing data to create meaningful reporting and findings.
My other skills and accountabilities include:
• Solid experience in providing business support and resolutions when handling complaints and queries in a friendly professional manner
• I’m solutions driven and confident with software technologies and pride myself in being organised, ensuring my product and technical knowledge is up to date and applied at every stage regarding customer service excellence.
• My professional background has equipped me with significant expertise in administrative coordination and compliance support roles
• In my previous roles, I consistently demonstrated my ability to manage complex administrative tasks and achieve robust results. I am proficient in MS Office including Excel, coupled with applying functionalities such as report creation using Pivot Graphs, V lookups, sorting, filtering and applying Excel formulas.
• Hands on practical experience gained in various compliance roles such as
1. Subject Matter Expert at Standard Bank when training staff on newly automated accounts
reconciliatory system and the inter-related adherence with banking compliance rules and regulations.
2. Business Support Administrator at Huntingdon County Council when preparing and assisting in year-end audits and its’ related compliance rules with regards to company GDPR compliance.
3. Office Administrator at Wilcox Vehicles and processing and delivering compliant certificates of conformity on newly built trucks.
I confirm my availability as immediate, as well as having a fully functional office at home.
Whilst I am incredibly grateful that I can double up as a fully bilingual online teacher, I do not want to set aside my administration experience and would love to utilize my expertise to support your team functions and meet organizational goals.
Thanking you in advance for your valued consideration and hope to hear from you soon, making this role a great all-round success!
Experience
My motivations for joining include having a dynamic proactive operational style. My attention to detail is excellent and I believe in demonstrating my innovative approach to new tasks, with the main emphasis in providing professional niche office administration, data entry in various ERP systems, validating and analysing data to create meaningful reporting and findings.
My other skills and accountabilities include:
• Solid experience in providing business support and resolutions when handling complaints and queries in a friendly professional manner
• I’m solutions driven and confident with software technologies and pride myself in being organised, ensuring my product and technical knowledge is up to date and applied at every stage regarding customer service excellence.
• My professional background has equipped me with significant expertise in administrative coordination and compliance support roles
• In my previous roles, I consistently demonstrated my ability to manage complex administrative tasks and achieve robust results. I am proficient in MS Office including Excel, coupled with applying functionalities such as report creation using Pivot Graphs, V lookups, sorting, filtering and applying Excel formulas.
• Hands on practical experience gained in various compliance roles such as
1. Subject Matter Expert at Standard Bank when training staff on newly automated accounts
reconciliatory system and the inter-related adherence with banking compliance rules and regulations
2. Business Support Administrator at Huntingdon County Council when preparing and assisting in year-end audits and its’ related compliance rules with regards to company GDPR compliance
3. Office Administrator at Wilcox Vehicles and processing and delivering compliant certificates of conformity on newly built trucks.
I confirm my availability as immediate, as well as having a fully functional office at home.
Whilst I am incredibly grateful that I can double up as a fully bilingual online teacher, I do not want to set aside my administration experience and would love to utilize my expertise to support your team functions and meet organizational goals.
Thanking you in advance for your valued consideration and hope to hear from you soon, making this role a great all-round success!
Education
Chartered Institute for Securities Investment
Higher National Diploma Accredited Registered Persons Qualification
Passed subjects and Merits obtained:
- Introduction to International Capital Markets
- South African Regulatory Module
- International Fixed Interest and Bond Market
- International Equity Markets
Estate Agent Realtor at Estate Agency Affairs Board South Africa
Independent Cobol programmer exams at Computer Users Council
- Concepts of data processing
- Program design
- COBOL language
Johannesburg High School for Girls Matric ( A Levels UK GCSE EQUIVALENT )
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