Carlo Ferreira

With 30+ years in international markets, I excel in Agile project management and Software Development (SDLC), across EMEA, USA, Australia, Africa, and the UK. Skilled in client relations, data-driven decisions, and project delivery. Seeking to leverage my expertise in a forward-thinking company, committed to adding value as a dedicated team member. Noted for strong communication, leadership, adaptability, and emotional intelligence, fostering productive client and stakeholder relationships.

2019 to 2023 – IT Director at SNG 

Spearheaded critical initiatives that fueled the IT Department growth and success, Led a team in developing and implementing advanced software solutions and IT systems to streamline business operations and enhance customer satisfaction. Utilized data analytics and machine learning to improve decision-making processes. Fostered strong relationships with stakeholders and kept abreast of emerging automotive technologies.

Key accomplishments:

• Developed Sygamept (ERP) and Sygameptw (Web Platform) to enhance business efficiency and integration with clients and other platforms.
• Implemented monitoring dashboard, SMS, and alarm solutions for real-time tracking and reporting of critical business operations.
• Designed a real-time import/export system that optimized manpower and reduced labor costs.
• Created a daily reporting system that improved reporting time and accuracy.
• Integrated accounting and invoicing systems with Primavera Software ERP (API) to streamline financial reporting and invoicing.
• API Car plate reading solution for warranty validation and error reduction (Web Platform).
• API certification technology for seamless vehicle certification and improved efficiency (Web Platform).
• SEO and web marketing activities.

2002 to 2019 – IT Director at Netquest

Cultivated enduring relationships with major companies, crafting innovative software solutions that propelled clients' businesses to new heights. Leadership nurtured team growth and facilitated exceptional job performance. Played a pivotal role in driving business expansion through the implementation of novel concepts and new business ideas, delivering outstanding results to the company.

Key accomplishments:

• Pioneered pivotal initiatives that served as catalysts for the company’s growth and success.
• Possess expertise in Business Intelligence (BI), Behavior-Driven Development (BDD), and process engineering, culminating in the development of innovative concepts and strategic partnerships.
• Oversaw software development processes and conducted technical courses for various companies, enhancing their technological capabilities.
• Honored with the Best IT Manager Award in 2011 by a top 500 company in Portugal (NOS), in recognition of my efforts in reducing human errors and enhancing customer satisfaction through the implementation of a comprehensive BI SMS software solution errors and improving customer satisfaction through a full BI software solution.

1997 to 2002 - Training Director, M&P

• Devised and implemented comprehensive training programs for both staff and clients, fostered collaborations with IT companies, managed strategic alliances, and crafted bespoke programs for notable clients such as Cap Gemini and Ford.
• Successfully certified M&P as an EU training company, significantly boosting revenue and market share.
• Positioned M&P as a leading technology training and certification provider in the region, setting new benchmarks in the industry.
• Conceptualized, developed, and launched innovative software solutions, concurrently managing alliance programs with local partners to enhance business synergy.
• Successfully led cross-functional teams towards the achievement of business objectives. Implemented a highly successful computer diagnostic training program in collaboration with Cap Gemini, thereby establishing our company as a premier provider of computer diagnostic training in Portugal.

1994 to 1996 - Training Director, Seteforma

• Spearheaded developing and implementing a state-of-the-art software solution, specifically designed to streamline the management of EU training courses.
• Successfully led and motivated a dynamic team of trainers, achieving an impressive milestone: delivering over 500 hours of advanced IT courses.
• Designed and delivered bespoke training solutions that were meticulously tailored to meet the unique needs and objectives of our esteemed clientele.

Manager, Entrepreneur, Lisbon
(1997 to 1998)
Responsible for developing and launching new software solutions, managing alliance programs with strategic local partners.
Achivements
Implementation as a Capgemini training partner a new Computer Diagnostic Course.
Training Director, Seteforma, Setúbal
(1994 to 1995)
EU certification program implementation, providing a variety of Microsoft training courses. I taught more than 500 hours in IT Courses for
Companies, such as MS-DOS, Windows, MS Office, Visual Basic, C++, Pascal.
Supervisor at AutoEuropa - Ford and Volkswagen, Portugal
(1992 to 1994)
I was recruited from 6000 candidates as one of the twelve first supervisors to engage with the company start-up, this process started a 2 years of intensive training in Germany, Belgium, Portugal and Spain. My main role as a supervisor was to manage a task force of Tool&Die professionals regarding, maintenance, continuous improvement, repairing, coaching, process control (JIT)
Education
AIP
2019 AIP - Associaçâo Industrial Portuguesa
DPO - Data Protection Officer
Access Language Centre, Sydney, Australia
2013 to 2014
Business English - Advanced Level
Netquest, Bombarral
2012 to 2012
Agile Certification - Introduction to Agile, Agile Fundamentals, Agile Facilitation and Iteration Management, Agile Project Management, Agile Testing, Agile Software Design and Programming
Netquest, Bombarral
2008 to 2008
Software Project Management, managing risks, time, quality, objective and scope, complexity, changes, software assets, people, external stakeholders, the software process, software projects: wrap up
Critical Software SA, Coimbra
2007 to 2007
Certification - Software Quality Assurance- Qualification
PCSoft, France
2003 to 2003
WinDev, Windev Mobile, WebDev Certification
IEFP, Lisbon
2002 to 2002
Employment and Vocational Training Institute, Certification - CAP – EU Trainee Certificate of Professional Aptitude
Rumus, Lisbon
1997 to 1997
Primavera Software Certification, Commercial Management, Bank Management, Human Resources Management, Accounting Management
Microcamp, Setubal
1995 to 1995
Introduction to Computing and Computers, MS-Dos, Turbo Basic, Turbo Pascal, Turbo C
Setforma, Setubal
1994 to 1994
Pedagogical Training for Trainers, Psychology of Learning, Communication and Education Values, Pedagogical Methods and Techniques, Planning and, Development Sessions, Organization Development and Training Projects, Project Evaluation
Auto Europa – Ford and Volkswagen, Palmela
1993 to 1994
German Language Learning, Technical Tools Training, Nitrogenous Cylinders, Industrial Trucks, Tri-AxisPress Technical Tools Training, Windows, WinWord, Excel, CNC, Hydraulics Course, Mechanical Presses Basic Training, Shuler Presses Basic Training, TAP Presses Advanced Training, TOCI-PD -Team Oriented Continuous Improvement, Continuous Improvement Engineer, Communication, Team Building, Team Leading, TOCI-AP, Hidromac/Bosh Pneumatics Course, PDGS – Product Design Graphics Design.
IEFP Mechanical Maintenance, Setubal
1990 to 1991
Manufacturing Technologies and Sustainable Manufacturing, Fundamentals of Engineering Simulation, Mechanical Systems Reliability, Material and Surface Engineering, Mechanical Project Development, Management and Maintenance
JJT, Lisbon
1986 to 1989
Introduction to Electronics, Current, Voltage & Resistance, OHM'S Law, Power &Energy, Series Circuits, Parallel Circuits, Series Parallel Circuits, DC
Measuring Instruments, Industrial Control Devices, Magnetism, DC Motors and Control Circuits, Alternating Voltage & Current, AC Measuring Instruments, Capacitance and Capacitors, Inductance and Inductors, Transformers, AC Motors and Drives, Analog and Digital Transducers, Industrial Process Control, Semiconductor Fundamentals, Transistors and Thyristors, Amplifier Circuits, Integrated Circuits, Digital Electronics, Programmable Logic Controllers