Carol Smith

I’m a motivated and reliable professional who thrives on delivering high-quality work. I enjoy learning new skills, working towards goals, and building positive relationships. I’m a strong team player, flexible, punctual, and take pride in representing any company with professionalism and care.

Reception Assistant: Mountgrange Heritage (October 2021 - Present)
I work as a Saturday and holiday cover reception assistant at estate agency Mountgrange Heritage.
Key Responsibilities
• Greet clients, manage calls and emails, and direct queries appropriately
• Resolve urgent property issues by coordinating with managers and contractors
• Handle key exchanges, verify IDs, and maintain office security
• Perform admin tasks: update window ads, prep brochures, file, and shred documents
• Use Aspasia to manage schedules, property and client data
• Support clients with special requests, staying late when needed

Subtitle Transcriber / Captioning Assistant (Freelance | Remote | 2024 - Present)
Provide accurate, accessible subtitles for TV programmes. Ensuring inclusivity for deaf, hard of hearing, blind,and visually impaired audiences.
Key Contributions:
• Transcribe and sync subtitles with fast-paced dialogue
• Include non-verbal audio cues to enhance accessibility
• Follow confidentiality, style, and editorial guidelines
• Liaise with producers to meet tone and format requirements
• Proofread thoroughly for clarity and accuracy

Contract Cleaner – ProCon (March 2023 - June 2025)
In my role as a contract cleaner I maintained the cleanliness and hygiene of the common areas within large apartment buildings and HMO’s across London. It was my responsibility to ensure all residents and guests were welcomed into a safe, and well-maintained and functional environment.
Key Responsibilities
• Inspected common areas and adjusted cleaning routines daily
• Cleaned high-touch surfaces, floors, and windows to a professional standard.
• Managed waste, recycling, and exterior cleanliness
• Deep-cleaned shared restrooms and kitchens
• Reported maintenance issues and managed cleaning supplies
• Handled keys securely and collaborated with building staff

Events Operative - Club Langley. (June 2022 - October 2022)
I worked as part of a small team at a mid-sized events venue. The events varied in size, ranging from 20 to 200 guests, often with multiple events taking place simultaneously. These included weddings, funerals, christenings, and birthday parties.
Key Responsibilities
• Set up and decorated event spaces
• Cleaned, steamed, and mended linens
• Maintained kitchen and prep areas to high hygiene standards
• Managed tasks independently to meet tight event schedules

Promotions and Customer Relations: (2012 - 2022)
For almost a decade I worked with Promotions and retail agencies across various retail outlets and events representing high-profile brands and companies.
Key Achievements and Roles
• Worked on campaigns for Olay, L’Oréal, Dove, Burt’s Bees, Walkers, and more
• Gained Accreditation with Boots, Superdrug, and Sainsbury’s as a trusted brand ambassador
• Delivered customer service for Not On The High Street and Harrods during peak seasons

NCFE Level 3 Certificate in Counselling Skills – Jan 2022

NCFE Level 2 Certificate in Counselling Skills – Dec 2020

City & Guilds Accreditation in Bookkeeping & Accounts (First Class) – 2014

European Computer Driving Licence (ECDL) – 2005