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Chaitanya Dasanam

Chaitanya Dasanam

Customer Service

Tourism / Travel / Hospitality

London, Greater London

Social

About Chaitanya Dasanam:

Working as Reservations and Reception Team Member in ibis london Whitechapel (Accor Group of hotels)
Worked as a Senior Executive in Indigo Airlines for 5years

Experience

Handling Reservations emails and doing group booking

Providing Group quotations.


Guest Relation handling and resolving escalated guest issues.

➢ Handling Check-in and Check-out.

➢ Room allocations for next day and updating traces for other departments.

➢ Reviewing Reservation mails on weekends and working on it.

➢ Adaptable to all weather conditions, place of work can be either at the Terminal or Apron.

➢ Motivating the third-party staff as a booster motivator to perform smooth operations.

➢ Handling Customer Complaints and Queries.

➢ Handling Check in Counters, Boarding Hall, Arrival Hall AndRamp Operations.

➢ Surveillance/ intelligence among suspected passengers / visitors

➢ Handling Ticketing, Reservations & EBT Counters.

➢ Handling Delayed and Diverted & Cancelled flights.

➢ Ensuring safe & secure operations as per the standard operating procedures.

➢ Profiling passengers and documents.

➢ Surveillance in departure hall.



 

Education

Completed Msc International Business Management from UEL

 

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