Chantel Richard

ensuring compliance.
Financial Oversight: Budget management, forecasting, tax preparation, and
financial reporting.
Team Leadership: Recruiting, training, and developing high-performing teams.
HR Expertise: Employee relations, policy implementation, and performance
management.
Process Improvement: Designing and implementing solutions to enhance
productivity.
Technology Proficiency: SAP, MS Office Suite (Advanced), QuickBooks,
Xero, Sage, Zendesk, and website development. Dental Software experience
includes R4, Orthotrac and Dentall

Professional
Experience
Operations & Finance
Manager
Dental Direct UK | Osstem UK
Feb 2019 - Present
Business Manager |
Area Manager
Rodericks Dental
Dec 2017 - Dec 2018
(Fixed Term Contract)
Area Development Manager
IIntegrated Dental Holdings |
{my{dentist
May 2010 - Nov 2017
Accountant | Project Manager
DLV Rand (Pty) Ltd, Tsekema
Consulting Engineers, 360 Kent
Avenue Investments
Jan 1997 - March 2010
Operations:
Oversee end-to-end operational functions, including inventory management, logistics,
and customer service.
Drive strategic and operational objectives, enhancing profitability and performance.
Develop and implement quality controls, KPIs, and health & safety measures.
Manage recruitment, training, and onboarding processes, fostering employee
engagement.
Spearhead website development and backend systems to support online sales and
streamline processes.
Finance:
Lead all accounting functions, from bookkeeping to financial reporting (P&L, cash flow,
balance sheets).
Manage budgets, forecasts, and tax preparation (VAT, corporation tax, self-
assessments).
Conduct cost analyses and risk assessments to inform business decisions.
Oversee compliance with FCA reporting and financial policies.
HR:
Manage employee relations, compensation, and compliance with employment laws.
Develop HR policies, performance metrics, and workforce analytics.
Champion diversity, equity, and inclusion initiatives.
Delivered business performance objectives through targeted planning and risk
analysis.
Developed and implemented GDPR and business processes to meet deadlines.
Led performance management, ensuring KPI achievement and operational
excellence.
Built succession plans and manpower strategies to enhance team capabilities.
Engaged stakeholders to drive practice growth and streamline acquisition
transitions.
Created and adapted business plans for practice-level performance delivery.
Identified growth opportunities and developed commercially viable business
plans.
Fostered strong clinician and practice team relationships to drive KPIs and future
growth.
Ensured smooth transitions for acquisition practices and led effective performance
management.
Developed area teams with a focus on learning and development.
Project Management:
Oversaw project planning, budgeting, and execution for engineering projects.
Managed bill of quantities, tender documents, and compliance requirements.
Accounting:
Conducted full-function bookkeeping, payroll processing, and statutory returns.
Prepared financial statements, reconciliations, and inter-company accounts.
Implemented and monitored internal controls to support financial operations.
Payroll:
fund).
Managed salaries, tax submissions, and employee benefits (medical aid, provident
Maintained compliance with payroll legislation and resolved employee querie

A-levels

CQC Registered

Accounts and Taxation