Charlotte Kent

An experienced people-person with ample knowledge in the retail, hospitality& childcare  industries, having worked with diverse teams, products and companies. Customer service is a strong point, held to a high standard by displaying understanding, attentiveness and approachable conversation. Having worked within a team as well as individually, code-switching and leadership are ingrained into my work ethic.

Charlotte Kent has over 8 years of experience excelling in customer service roles across the retail, hospitality, and childcare sectors. She has demonstrated exceptional interpersonal skills, adaptability, and leadership capabilities. Her experience ranges from front-desk operations & supervisory positions in esteemed hotels like Holiday Inn and Strand Palace Hotel to supervisory roles in retail with brands like Steve Madden and Links of London. Charlotte is adept at team management, customer engagement, and operational efficiency, having trained new employees, managed key performance metrics, and liaised effectively across departments. Her background reflects a passion for fostering positive guest experiences and building dynamic, collaborative teams.

Charlotte Kent has a strong educational foundation, currently pursuing an NCFE CACHE Level 3 qualification in Childcare & Education. She also holds a Certificate of Higher Education in Psychology from Canterbury Christ Church University and A-Levels in Photography, Media Studies, and Communication and Culture from Richmond Upon Thames College. Additionally, she achieved 9 GCSEs graded B-C, including core subjects like English, Maths, and Science, at Globe Academy. This diverse academic background complements her professional experience, showcasing a commitment to learning and personal development.