Cheryl Padgett

Addingham, Bradford

About Cheryl Padgett:

I have worked for Barclays Bank for 31 years and am now looking for new opportunities. Whilst I have worked in a varity of roles, more recently I have worked in the Millshaw Court contact centre as a Senior production Manager and a Mortgage Fraud Investigator.

Experience

Profile

Experienced Production Manager within the Digital Data Efficiency Team at Millshaw Court. Has extensive knowledge within the mortgage and banking industry and a Level 2 qualified Unite Workplace Representative. An effective and strong performing team member, with the ability to plan and organise both own and team workload. Over 31 years’ experience with Barclays Bank PLC.

Key Skills

Proven planner and organiser
Extensive knowledge and experience within the Mortgage & personal business sector
A good communicator, both orally and in writing
Strong judgement, attention to detail and decision making skills

Digital Data Efficiency Team - Millshaw Court, Leeds

Senior Production Manager

August 2018 to March 2022 (permanent/substantive role)

Ensuring that Mortgage Operations delivers a world class customer service and within agreed Service Level Agreements. Key Accountabilities:

Back Office Workforce planning
Produce analysis of actual operational performance against forecasts
Accountability of managing performance effectively, ensuring that there are appropriate resources, skills & knowledge needed to be effective, efficient & compliant

Barclays Fraud Team

Fraud/Financial Crime Investigator

June 2021 to September 2021 (Short Term secondment/Project work)

Responsible for the review of customers’ accounts to establish if a referral was needed to the anti-money laundering or financial crime team and/or if banking relationships required termination.

Barclays Financial Assistance

Customer Home Assistance Advisor

September 2020 to June 2021 (Temporary Covid-19 support secondment)

Responsible for ensuring that a first class level of service is provided to Barclays Mortgage customers who are in financial difficulties. Main duties & Responsibilities:

Working with customers to understand their financial situation and look to assess affordability
Creating repayment solutions to ensure customers repay their excess/arrears and returns back to sustainable terms in a way which is affordable and manageable
Providing COVID support in line with FSA guidelines

Mortgage Fraud Team – Millshaw Court, Leeds

Senior Mortgage Fraud Investigator

June 2011 to August 2018

Responsible for the minimisation of fraud losses through detection, investigation and prevention of lending applications. Constantly exceeded performance management targets in relation to role. Other responsibilities include: -

Effective case management
Team workload and capacity planning
Management of Team holidays/general HR procedures
Investigation of high level fraud referrals
Broker data analysis
Quality Assurance Checking

Manningham Branch

Branch Manager

April 2009 – June 2011

Responsible for the overall performance of one of the most challenging branches within the Leeds/Bradford area. Moved branch from “high risk” to “low risk” status under branch Oracle guidelines. Implemented new fraud and till control procedures which resulted in branch remaining within losses targets for the first time in over 8 years. Achieved Oracle score of 91+ on all branch visits. Other responsibilities included: -

Recruitment and assessment of staff (both externally and internally)
Investigation/Disciplinary/Capability meetings and hearings
Staffing rosters/holidays for the Manningham Hub (6 branches)
Training to new to role sellers including general insurance sign offs
Health and Safety and Fire Marshall Duties
Rigour controls and checks
Carrying out risk assessments & general HR procedures

Previous branch Banking experience gained in a variety of roles from 1990 to 2009. This includes B4 Assistant Branch Manager, B3 Branch Manager, Student Business Officer, Mortgage Specialist, personal banker, Loans Specialist, Sales Advisor, Administration Assistant, Counter Manager, Cashier and general machine room and office duties.