Chloe Staward

I am an experienced professional seeking receptionist and administrative roles. I have a strong background in admin, customer service and client relations.  

I have excellent organisational and communication skills. I have a keen eye for detail, calendar management and ensuring smooth operations; I take pride in delivering a positive experience for clients and colleagues alike. I'm a keen learner and enjoy utilising new technologies and systems. In previous workplaces, I sought out new software and systems to streamline processes for myself and my colleagues. 

In my freetime, I love to explore the outdoors with my dog and I am currently studying the RHS Principals of Plant Growth and Development to expand my knowledge of plants and gardening. 

Social Media Manager | PQube | February 2023 - September 2024 

• Devised and delivered phased social media campaigns simultaneously for 25 video game titles across all social media platforms.
• Collaborated with our Marketing Manager and Project Managers to plan and implement social strategies for all new titles and back catalogue of products.
• Filmed videos, wrote copy, provided voiceovers, captured gameplay and created social media assets (videos, images & GIFS).
• Managed the community across all socials to spark conversations with the audience and ensured excellent customer care, leading to a 55% increase in engagement and 41% total social growth.
• Filmed, hosted and edited live Let’s Plays for Steam & YouTube.
• Reported on social campaigns to the CEO and stakeholders.

Administrator/Social Media Manager | Maximum Performance | February 2018 - September 2020 & May 2022 -February 2023

• Hosted and moderated live webinars and Q&A’s on LinkedIn with trainers.
• Liaised with clients & trainers globally to coordinate training programmes.
• Reported and presented training evaluations and outcomes to stakeholders.

Social Media Manager | InspireAll Hertfordshire Family Center | September 2020 - May 2022

• Created social strategies, created assets and managed social schedules.
• Hosted Facebook lives with Family Centre staff and partner organisations.
• Reported social media outcomes to stakeholders.

Receptionist | Pizza Hut UK Headquarters | October 2017 - February 2018

• Welcomed all visitors and directed them to the appropriate departments and people.
• Answered phone calls; scheduled appointments, took client enquiries and messages for team members.
• Managed the room booking calendar and advised staff on room bookings.
• Monitored security and ensured that visitors were checked in and followed building and company protocols.
• Collected and organised the post in the post room.

Office Manager/Supervisor/Telephone Interviewer | ESA Retail | May 2012 - October 2017

• Managed the running of the call centre, checked employee's timesheets, allocated shifts, and provided training for supervisors and employees. 
• Handled customer complaints and queries. 
• Supervised and monitored calls for quality control. 
• Conducted customer satisfaction surveys. 

BA (Hons) English Literature

Grade: 2:1

University of Hertfordshire