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Christine WAT

Christine WAT

Customer service, Sales, Coaching & Training

Customer Service / Support

Barnsley, Barnsley

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About Christine WAT:

I am a dynamic, passionate & motivated, hard worker with experience in call handling, training/coaching and team management.  I have varied experiences of call centre, customer service, community development and sales. I strive to achieve the highest quality standards. I enjoy colleague engagement & I look for continual self improvement.

My positive nature and optimistic outlook breeds enthusiasm.

Experience

Customer service, communication and leadership in service delivery.

• Demonstrated an aptitude for building relationships and networking with customers, clients and outside organisations

• Provided the highest level of customer service

• Conducted ongoing coaching and built trust and rapport with mentees

• Proven ability to learn and develop new skills

IT

• Experienced in using Microsoft Office software

• Proven ability to quickly gain competency in new workplace software packages

• Demonstrated the ability to record and report information accurately

Experience following policy and compliance  

• Up to date knowledge of data protection/GDPR legislation

• Familiar and experienced with FCA regulations

• Demonstrated adhering to strict procedures and scripting

Education

• Train the Trainer programme

• Nat Test Level 2, Literacy

• Nat Test Level 2, Numeracy

• Teaching assistant level 1 (Children)

• OCN Speakeasy Facilitator (Adults)

• First Aid for Adults & Children

• FA Football Coach Level 2

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