Claudia Tetegan

I am a motivated and diligent individual with a successful background in administration and customer service. I speak and write French and English fluently.  I studied Human Resources Management and am seeking an exciting new career opportunity within a challenging organization

May 2023 – Oct 2024

ADMINISTRATION OFFICER, Brook Street/ Home Office, London

• Providing essential administrative support in a department within the public sector
• Preparing visa applications and linking them to the appropriate database
• Updating applications and/or requesting further documents
• Sorting out incoming documentation
• Engaging with colleagues and stakeholders
• Delivering decisions on students and work visa applications
• Case-working duties and data-entry task performed.
• Ability to work in a team environment to achieve common goals and to provide guidance for more junior staff.
• Ability to collaborate effectively with people of different national and cultural background.  

March 2023- May 2023

RECEPTIONIST, ATOS, London

• Meeting and greeting colleagues and visitors.
• Acting as first point of contact dealing with correspondences and phone calls
• Ensuring visitors are signed-in and announced.
• Offering visitors refreshments while they are waiting to be seen.
• Booking meetings and coordinating office activities
• Taking, organizing, and maintaining calendars for appointments
• Screening phone calls
• Supporting the management of administrative supplies and office equipment
• Performing any other clerical duties necessary to keep the office running. 

October 2022 to March 2023

FRONT OF HOUSE RECEPTIONIST, HILTON HOTEL, London

• Responding to guests' queries in a timely and efficient manner
• Ensuring an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
• Ensuring that relevant feedback from guests is passed onto the Front Office Manager, the reception Supervisors and other departments.
• Always demonstrating a high level of customer service
• Attending appropriate training courses, when required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Arranging hotel bookings and transportation · Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Following the correct procedures regarding credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation.
• Working and interacting daily with colleagues
• Using my bilingual skills to communicate with guests. 

April 2022 to October 2022

PASSENGER SERVICE AGENT, MENZIES AVIATION, London

• Welcoming national and international passengers and verifying their travel reservation.
• Issuing boarding passes and weighing luggage
• Keeping passengers informed of any changes to their flight and stopovers.
• Directing passengers to the right boarding gate
• Using the travel booking software efficiently and consistently for checking-in duties
• Responding to customer queries, problems and complaints and implementing appropriate solutions, calmly and professionally.
• Supporting in improving operations and resolving issues to provide optimal customer service.
• Using my bilingual language skills to communicate with passengers 

April 2013 to February 2022

TICKET OFFICE CLERK, SOUTHEASTERN RAILWAYS, London

• Actively interacting with customers to make sales, reservations and to give travel itineraries.
• Understanding the need of the business through administrative tasks such as refunds and repairs tracking
• Working as a team to meet common goals and to maintain high standards.
•  of efficient customer service.
• Responsible for maintaining accurate figures for the float and “end of shift” reports.
• Helping company to achieve sales ‘targets by using up-selling techniques such as “add-on sales.”
• Adopting a calm, helpful and respectful attitude when dealing with customers' complaints and in time of train service disruption

Place office orders to maintain an appropriate stock of office supplies

JULY 2019

BSC DEGREE IN  HUMAN RESOURCES WITH MANAGEMENT

UNIVERSITY OF PLYMOUTH

SEPTEMBER 2008

CERTIFICATE IN TRAVEL AGENCY PRACTICE

GREENWICH SCHOOL OF MANAGEMENT 

JANUARY 2003

RSA PA SECRETARIAL DIPLOMA WITH IT SKILLS

LEWISHAM COLLEGE