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Courtney Whitehouse

Courtney Whitehouse

Team manager

Customer Service / Support

Coventry, Coventry

Social

About Courtney Whitehouse:

I thrive on building my own skill set and confidence throughout any role I am in and thoroughly enjoy multi-tasking. My most redeeming quality is my ability to adapt to any situation focusing on the well-being of my team and accordance to the company values. I believe in people not numbers and deep diving into the reasoning behind issues to solve the problem head on rather than hiding. My career is of the most importance to my personal goals whilst maintaining a healthy mindset. 

Experience

I have worked within the customer service section for the last 6 years primarily within BPOs, focusing on client relationships and building a team according to GOSS standards. I have 2 years experience within management across the automotive and energy industries. I am well versed in payrolls and working with a CRM tool.
I have worked my way up through my career, starting as an advisor to a track team manager, team manager and now accounts manager. I excel at KPIs and employee mental health and well-being and truly want to make a difference within a company. 

Education

I have a tripe Distinction** in Level 3 NVQ health and social care 

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