Sarah Solomon
Services provided: Marketing , Social Media Designers , Admin - Data Entry & Transcription Services , Social media , Affiliate Marketing
About Sarah Solomon:
A highly-organised and results-oriented professional with relevant experience working in both on-site and remote environments, both autonomously and as part of a team. Adept at working under high pressure where attention to detail, clear communication, time management and organisation are crucial for success. Capacity to multi-task, adapt approach appropriately and take on additional responsibilities has been recognised to date. Keen to take on and progress in a challenging new position where skills and experience can be deployed and further developed for relationship-building and positive impact.
Experience
Sales Development Representative - Flight Centre, September 2023 – present
- Finding leads online, through LinkedIn and roundabout town
- Contacting colleagues, clients and potential leads via telephone, e-mail, LinkedIn and MS Teams including CEOs and key stakeholders
- Developing client-business and bluechip company relationships and facilitating retention
- Detailing and highlighting features of the services offered to clients
- Identifying pain points to solve client issues
- Using Cognizm and Salesforce to find contact information to assist in generating leads
- Reviewing calls using Gong
- Qualifying and initiating handovers to business development managers
- Assisting travel consultants with client requirements
Client Service Agent - Freddie’s Flowers, April 2022 – August 2023
- Dealing with enquiries and complaints via telephone and e-mail using Zendesk working to achieve KPIs
- Processing transactions using API and Stripe
- Liaising with colleagues
- Developing customer-business and bluechip company relationships and facilitating retention
- Adapting to a variety of customer attitudes
- Tailoring resolutions
- Cold calling past customers and potential business customers to win custom
Senior English Teacher - EF English First, May 2019 – March 2022
- One-to-one lessons with Chinese students
- Planning and structuring lessons
- Tracking, marking and reporting student progress
- Liaising with parents and colleagues
- Building student-teacher relationships and retention
- Adapting to different learning styles using emotional intelligence
- Problem-solving
Sales Associate - TK Maxx, June 2018 – July 2019
- Processing transactions, refunds and exchanges
- Dealing with customer enquiries face-to-face and on the telephone
- Stock replenishment and display
- Housekeeping
Blog Writer and Contributor - Fledglink, Aug 2019 – Feb 2020
- Writing employment advisory copy
- Using SEO data collected from SEMRush and Google Analytics
- Researching, analysing and planning
- Uploading articles using WordPress
English Market Consultant - HostelsClub (Venice, Italy), Oct 2017 - Apr 2018
- Back office website management
- Negotiation with property owners and property acquisition for advertisement
- Keyword SEO and user engagement content optimisation
- Devised plans of action regarding pay-per-click and affiliate link campaigns
- Prepared user engagement spreadsheet reports and created advertising copy
- Scheduled posts on social media
Production Assistant - Reprezent FM, Sep 2011 – 2014; Jan 2017 – Oct 2017
- Edited content for streaming using Adobe Audition
- Collected and edited voxpops and shows
- Created, uploaded and curated social media content and promo content
- Liaised with guests to set-up interviews by e-mail and through social media
- Conducted research on pop culture and current affairs to develop show segments
- Promoting on popular social media platforms using Hootsuite
- Admin/ad-hoc tasks
Education
University of Roehampton, London
BA (Hons) - Media & Mass Communications
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