Cristina Velea

I am a highly motivated and ambitious F&B Supervisor; who has a hands-on approach to both operation and have management skills. I am enthusiastic and goal driven individual who has experience and understanding of the complexities of modern day guest requirements. I am a quick learner, hardworking, friendly and enthusiastic person who is always ready to take up new challenges.

CAREER DEVELOPMENT

Aug 2018 – Present

Food and Beverage Supervisor & Duty Manager – Hilton Garden Inn, Heathrow (364 bedrooms, 7 meeting rooms)

• Resolving guests complains and managing guest queries in a timely and efficient manner 
• Assisting other departments whenever necessary
• Good knowledge and understanding ONQ system, supervising front desk during duty manager shifts 
• Ensuring hotel standards are delivered at all times and drive the hotel towards the overall business goal
• Assisting management in recruiting, interviewing and delivering training to team members and actively developing the skills and knowledge of the staff
• Beverage and supply purchases and Maitr’D menu input
• Overseeing inventory
• Involved in menus and promotional deals 
• Fully accountable for F&B personnel in the absence of the manager
• Managing and motivating team in order to provide high quality services for guests
• Overseeing guest and employee satisfaction and doing needful wherever required 

Feb 2018 – July 2018

Shift Leader Food & Beverage - Hilton Garden Inn, Heathrow

• Serving food and beverages
• Developing and assigning tasks to team, overseeing completion of tasks
• Train new hires and providing constructive feedback for team
• Dealing with MICROS system
• Directing the team through their daily routines
• Ensure proper cash management are followed by all food & beverage staff members, as per hotel policy 
• Ensure the food & beverage operations are properly staffed with trained competent individuals.

Dec 2016 – Jan 2018  

Guest Service Staff Food & Beverage – Hilton Garden Inn, Heathrow

• Serving food and beverage
• Ensuring guest satisfaction at all times
• Dealing with guest complains
• Arranging table settings and maintain Hilton standards all the time 

Aug 2016 – Dec 2016 

Room Attendant & Public Area - Hilton Garden Inn, Heathrow

• Cleaning and prepare rooms for new arrivals
• Returning all lost and found items
• Follow all safety and sanitation policies

EDUCATION

• 2016 – 2020 - Business Management – Roehampton University, London