Daisy Daisy

I have been with Dr Kaur Surgery for 3 years working within receptionist role. I feel that during this time, I have been able to gain a wide understanding of customer service. 

I believe my current employment with Dr Kaur Surgery puts me in good stead for this role. I have 3 years experience in dealing with patients, inbound and out bound calls. The experience I have gained at Dr Kaur Surgery will benefit me in the role as Customer Service Advisor.

I feel that an opportunity within Customer Service Advisor will enable me to further develop these skills and also to bring experience from my previous roles.

Receptionist/ Administration – Dr Kaur Surgery, Birmingham- October 2019

Within my current role, I hold diverse responsibilities that include opening and closing the surgery, answering phone calls, welcoming and assisting patients, managing appointment schedules, verifying identification and registering guests, overseeing the opening and closing procedure of the establishment, and serving as bridge between patients and executive staff. 

Additionally, I Provide comprehensive office support by engaging in administrative and clerical tasks, this entails handling Distributing mail and internal correspondence, as well as procuring necessary supplies. I am adapt at addressing general inquiries from patients and the public over the phone, ensuring effective communication.

Furthermore, I proficiently handle various typing tasks, including drafting correspondence, drafts, memos, and emails, and prepare reports weekly for management. As I have taken on increasing responsibilities, I continuously strive for optimized workflow and operational efficiency.

Moreover, I possess the ability to manage cases from start to finish, leveraging my knowledge, sense of responsibility, decision making and accountability to deliver an efficient service to customers. 

PREVIOUS EXPERIENCE

Head of Department - Doaba Khalsa Trust Group of Institutions, Rahon, India - July 2010 – May 2019

• Appreciation for 100% result.
• Contribute to the publication of research papers at both national and international level.
• Provide guidance and support to students in coordinating the Android based projects & utilizing MATLAB simulator.
• Demonstrate experience collaborating with colleagues of seniority levels and skill set. 
• Serve as superintendent for internal exam, and deputy superintendent for external exams at university level.
• Help the students to fill online external exam and scholarship forms.
• Preparing a time table for academic year and allotment of subjects to the faculty.

Lecturer - BIS College, Moga, India - March 2010 – July 2010               

• Review and approve system execution results completion reports.
• Preparing and delivering lectures, Seminars, conducting tutorials and laboratory sessions.
• Counselling the students for admission.
• Attending departmental meetings, conferences and seminars.
• Perform invigilator duty in internal and external exams
• Actively participate in state-level seminars at state on industry trends and advancements.

Lecturer - GGS College, Kharar, India - July 2009 – Dec 2009   

• Maintaining strong communication relationships with project teams.
• To help the students in laboratory.
• Subjects taught computer network, software engineering, simulation and modelling, C++, FCPIT, Relational database management system.
• Perform invigilator duty in internal and external exams.

Master of Computer Science and Engineering - ( 1st Division). [RQF LEVEL 7/SCQF LEVEL 11/ CQFW/LEVEL 7] - IKG Punjab Technical University, Jallandhar, India. December 2015.                   

Master of Science (Information Technology) - (1st Division). [RQF LEVEL 7/SCQF LEVEL 11/ CQFW/LEVEL 7] -IKG Punjab Technical University, Jallandhar , India. September 2010.

Bachelor of Computer Science and Engineering. ( 1st Division). [RQF LEVEL 6/SCQF LEVEL 10/ CQFW/LEVEL 6] – IKG Punjab Technical university Jallandhar, India. September 2008.