Daniel Hibell

Strategic and people-focused retail leader with over a 15 years of experience managing high-performing teams in luxury environments. 

Skilled in operational oversight, performance coaching, and compliance leadership. Known for cultivating inclusive, results-driven cultures that align with brand values and exceed business KPIs.

Adept at balancing commercial priorities with team development, satisfaction.

Team & Operational Leadership

• Co-led boutique operations in a high-end retail environment, overseeing daily functions, staffing, and customer experience delivery.
• Managed a team of up to 25 employees, fostering a culture of accountability, collaboration, and continuous improvement.
• Designed and implemented training programs to enhance product knowledge, sales techniques, and service standards.
• Conducted regular performance reviews, set individual development goals, and supported career progression within the team.
• Led recruitment and onboarding processes, ensuring new hires aligned with brand values and operational expectations.
• Developed scheduling frameworks to optimize coverage and reduce overtime, improving team morale and cost efficiency.

Sales & KPI Management

• Consistently exceeded boutique KPIs, including revenue targets, customer satsfaction scores, and conversion rates.
• Introduced tailored upselling strategies and techniques to elevate the luxury customer experience.
• Analysed sales data to identify trends, adjust merchandising, and inform team coaching sessions.
• Collaborated with regional managers to align boutique goals with broader commercial objectives.

QSHE & Compliance Leadership

• Appointed QSHE lead, responsible for ensuring full compliance with corporate and local health, safety, and environmental regulations.
• Conducted internal audits and risk assessments; implemented corrective actions to maintain operational excellence.
• Delivered mandatory training on food safety, fire safety, and ergonomics, reducing incidents and improving audit readiness.
• Maintained all legal documentation, licenses, and certifications—achieving consistent 100% scores in internal and external audits.
• Acted as liaison with external stakeholders including health authorities, regulatory bodies, and corporate compliance teams.Team & Operational Leadership • Co-led boutique operations in a high-end retail environment, overseeing daily functions, staffing, and customer experience delivery. 
• Managed a team of up to 25 employees, fostering a culture of accountability, collaboration, and continuous improvement. 
• Designed and implemented training programs to enhance product knowledge, sales techniques, and service standards. • Conducted regular performance reviews, set individual development goals, and supported career progression within the team. 
• Led recruitment and onboarding processes, ensuring new hires aligned with brand values and operational expectations. 
• Developed scheduling frameworks to optimize coverage and reduce overtime, improving team morale and cost efficiency. Sales & KPI Management • Consistently exceeded boutique KPIs, including revenue targets, customer satsfaction scores, and conversion rates. 
• Introduced tailored upselling strategies and techniques to elevate the luxury customer experience. 
• Analysed sales data to identify trends, adjust merchandising, and inform team coaching sessions. 
• Collaborated with regional managers to align boutique goals with broader commercial objectives. QSHE & Compliance Leadership 
• Appointed QSHE lead, responsible for ensuring full compliance with corporate and local health, safety, and environmental regulations. 
• Conducted internal audits and risk assessments; implemented corrective actions to maintain operational excellence. 
• Delivered mandatory training on food safety, fire safety, and ergonomics, reducing incidents and improving audit readiness. 
• Maintained all legal documentation, licenses, and certifications—achieving consistent 100% scores in internal and external audits. 
• Acted as liaison with external stakeholders including health authorities, regulatory bodies, and corporate compliance teams.

The Manchester Metropolitan University

BA (Hons), FashionBA (Hons), Fashion 2010 - 2013