
Daniel Tamale
Customer Service / Support
About Daniel Tamale:
Dynamic IT and business professional with 2+ years of experience in IT support, information technology, and marketing. Proven track record in enhancing operational efficiency through system upgrades, B2B sales, and system automation. Successfully increased customer engagement through innovative marketing campaigns.
Experience
- Spear headed and project managed a highly effective marketing campaign through social media and graphic banners, and cross functional team collaboration. I implemented suggestive selling techniques with monthly discounts and promotions on specific days, increasing customer engagement and sales performance over 20%.
- Successfully led B2B sales initiatives, targeting and successful onboarding over 4 educational institutions, resulting in a 25% increase in sales volume by tailoring presentations to highlight the benefits of swimming pools for physical education programs and school wellness initiatives.
- Proposed, implemented, and project managed addition of Ice cream, supplier negotiation and overseeing stock management led to a promotion from cashier to Inventory manager and 10% sale increase for stocking on demand goods.
Accurate managing, filling, and monthly report on stock and transactional records
Developed and managed an automated excel system for the school library, streamlining and reduce time consumed on library operations.
- Personally, proposed an upgrade of the school system, Enhancing school operations and data management. System administration and Training staff on the new system which enhanced operations efficiency and productivity to more than 30%.
- Aided in setting up networking cables and routers as part of a specialized networking team, managed and ensured security systems of the networking infrastructure, ensuring reliable connectivity across the school grounds increasing productivity by around 50%.
- Tutored and mentored students who were weak in math and computer studies and engaged grade 1 and 2 on bible study.
Education
09/2023 - (ongoing) Aston university – master’s in business analytics
05/2022 – 08/2022 Strathmore University – Data Science Certificate
04/2019 – 11/2022 Strathmore university - Degree in Business information technology
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