Danielle Harris

Candle maker | self employed |2019- current

Main duties- Preparing and pouring soy wax, adding different types of scents and colours to wax. Moulding the wax in to different shapes, colours and styles. Packaging and labelling products. Promoting and upselling products, stock taking, stock rotation, stock replenishment, building great relationships with customers, handling customer enquiries.

Barista |COFFEE CUP | 2015 – 2016

Cafe Assistant | SUPER START CAFÉ | 2014-2015

Main duties- Welcoming customers by determining their interests and needs; promoting beverage consumption by educating and upselling |Preparing and selling hot and cold drinks by following prescribed recipes and preparation techniques |Maintaining inventories by replenishing coffee bean supply, stocking coffee brewing equipment, defrosting pastries and preparing food |Following strict hygiene guidelines around food preparation, cross-contamination and food storage |Managing cleaning duties around busy schedules and time restraints and ensuring café and bar are cleaned to a high standard | Deep cleaning and pot wash.

CO-OPERATIVE FOOD | CUSTOMER SERVICE ASSISTANT| 2011-2015

Main duties- Ensuring an exceedingly high level of customer service | Handling customer queries patiently and efficiently while dealing with any complaints |Ensuring that the visual standards of the store met the company’s high standards |Completing transactions at the checkout |Building great relationships with customers, colleagues, and suppliers | Stock taking, stock rotation and stock replenishment. | Light day cleaning duties and deep clean after close - cleaning, sanitising and stocking toilets. Cleaning tables, counter tops and sinks. Maintaining a clean and sanitary kitchen area. Sweeping throughout the day, Vacuuming and mopping hard floor at the end of the day. Cleaning glass food cabinets. Emptying all bins and replacing with new bags. Monitoring cleaning supplies and ordering more as needed Reporting any necessary repairs or replacements.

CO-OPERATIVE FOOD | CUSTOMER SERVICE ASSISTANT| 2011-2015

Main duties- Ensuring an exceedingly high level of customer service | Handling customer queries patiently and efficiently while dealing with any complaints |Ensuring that the visual standards of the store met the company’s high standards |Completing transactions at the checkout |Building great relationships with customers, colleagues, and suppliers | Stock taking, stock rotation and stock replenishment. | Deep cleaning 

2009-2012 SOUTHDOWNS COLLEGE

BTEC Level 3 Diploma in Health and Social Care

BTEC Level 2 First Diploma in Health and Social Care

Key Skills Communication Level 1