Darveen Johal

A self-starter who can be relied upon to work on her own initiative as well as excellent team player , who thrives working under pressure. 

Administrator at Downsell Primary School (London)                                  October 2009 – Present

As an Administrator, my role involved team representation at school fairs, reception duties, and managing routine inquiries. I handled word-processing and MIS tasks, maintained records, and provided pupil support. Coordinating visits, clerical tasks, mail management, and overseeing admissions were part of my responsibilities. I introduced a cashless financial system, upheld strict policies for child protection, safety, and confidentiality, and championed the school's core values for equal opportunities.

 Customer Service Advisor at Yorkshire Building Society (London) November 2006 – November 2008 

As a Customer Service Advisor, I excelled as the initial customer contact, achieving sales targets and maintaining a high-quality service standard. I stayed updated on the society's offerings, efficiently managed workloads, and handled general ledger accounts. Additionally, I took charge of counter operations, coaching the team in sales techniques while fulfilling administrative duties.

 Administrative Assistant at NP Financial Services (London)            January 2004 – November 2006 

As the primary contact point, I excelled in customer relations by providing top-notch service. I handled diverse tasks, including drafting letters, managing meetings, and staying updated on product knowledge. I efficiently managed customer inquiries, assisted with applications, and maintained the financial advisor's schedule. I also oversaw office supplies and managed league tables for mortgages and insurances.

Manager/Owner at Black Horse Filling Station (London)                   December 1992 – December 2003

In my role as an Owner/Manager, I had a multifaceted role. I handled daily deployment rotas, ensuring efficient staffing. I prioritized excellent customer service and optimized the store layout for effective merchandising. I played a pivotal role in staff training and the onboarding of new recruits. My responsibilities also extended to overseeing the daily operations of the business and maintaining standards, including quarterly inspections, in coordination with area managers from various petrol companies.

MA Economics – Panjab University (India) (1987-1989) 

BA Economics, Public Administration and English – Panjab University (India) (1984-1987) 

All India Senior School Certificate Examination – BSF School Jodhpur (India) (1982-1984) 

UK Comparability of all academic qualification available on request