About David Leon:
A highly driven individual with more than four years' experience in customer success, sales, and renewals roles. Has previously worked for one of the leading Fintech companies and merchant service providers in the UK with a proven track record in all aspects of a customer's journey with a company. Skilled in converting sales leads and onboarding new customers managing a portfolio of accounts, handling official complaints, and overseeing business retention.
Experience
Audio Visual Technician & Sales
Encore Global
2023 Present London, UK
London N8
Global leader in event planning, creative, production and technological solutions
Client Engagement; Built strong, lasting relationships with clients by
understanding their needs and providing tailored solutions
Liaised with external clients and the IT Department to ensure first-class
AV Meeting delivery
Liaised with internal clients to consolidate their meeting requirements and
completed Job Allocation Sheets accordingly
Responsible for setups, configurations, delivery of corporate events
Exceeded monthly company production goals 100% of the time
Effectively supervised external AV companies during set-ups
Requested delivery and managed return of equipment
Co-Founder
Specialist Payments
09/2020 08/2022 London, UK
Created business plans and important documents which include financial information, hiring and business registration documents
Conducted early product marketing and promotion by building a social media presence and attending online industry events
Estimated costs to effectively bring product to market
Created and managed a database of over 11000 SME businesses
Followed industry trends and patterns to inform product development
decisions
Customer Loyalty & Success Specialist
Paymentsense
04/2018 08/2020 London, UK
Europe's leading payment processing firm
Effectively communicated with team members to ensure high customer satisfaction and efficient service over a period of 2 years
Managed a large volume of SMB and Enterprise merchant accounts, primarily focused on arresting churn
Conducted data analysis to identify negative trends; developed customer success plans and saw through their implementation
Developed and strengthened relationships with existing customer base to ensure positive Net Promoter Scores
Increased value of accounts by creating opportunities for upselling of additional products and services
Devised strategies for renewal of a portfolio of accounts nearing the end of their contracts
Acted as a point of escalation when required and helped manage customer expectations
Business Retention Specialist
Paymentsense
10/2017 04/2018 London, UK
Europe's leading payment processing firm
Conducted rate reviews and competitor comparisons to guarantee retention and renewal
Converted cancellations into new sales by securing the custom of new owners taking over an existing customer's business
Managed a portfolio of 300 clients and maintained a retention rate of 95%
Managed and maintained existing customer base of over 70000 B2B
customers
Effective management of workload including the taking of daily inbound
calls and solving ticket queue within SLA
Structured methods and techniques for retaining potential leavers
Telemarketing Consultant
MVF Global
12/2015 10/2017 London, UK
Digital marketing agency specialising in online customer acquisition
Connected with prospective customers via telephone or email to share available products and services
Generated high quality leads for an extensive list of industry leading clients
Dealt with over 60 different B2B products and services, including web designers, eCommerce platforms, marketing solutions and shared service outsourcing
Addressed customers with confident, clear communication style
Maintained up-to-date knowledge of product characteristics and
availability
Responded to high volume of customer requests daily.
Education
Certificate in Teaching English to Speakers of Other
Languages (CELTA)
Cambride English
03/2015 06/2015
2:1 BA Hons in Music Technology
University of West London
09/2012 05/2015
Access to Music Technology
Lambeth College
09/2011 06/2012
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