Dilyse O’cquaye

Detail-oriented and proactive risk, fraud, and compliance professional with strong experience in regulated financial services operations. Skilled in fraud prevention, risk management, compliance monitoring, and regulatory reporting, with proven expertise in developing and implementing operational controls and process improvements. Adept at analysing complex data, identifying fraud trends, and producing meaningful MI to inform strategic decision-making. Strong communicator with the ability to articulate issues and recommendations to stakeholders at all levels, challenge assumptions, and support the launch of cutting-edge fraud prevention technologies. Experienced in leading teams, managing escalations, and embedding a strong compliance and risk culture across functions. Committed to integrity, transparency, and operational excellence.

Supervisor

Stonehouse Pizza and Carvery, Milton Keynes

May 2024 – Present

• Lead and coach a customer-facing team, ensuring compliance with operational policies and procedures.
• Monitor team performance, resolve escalated issues, and deliver accurate reporting.
• Train and develop staff to build accountability, customer advocacy, and service consistency.
• Collaborate with management to identify risks, safeguard objectives, and drive process improvements.

Credit Operations Analyst

Allica Bank

Jan 2023 - Jul 2023

• Oversaw operational controls to ensure compliance of financial transactions in line with FCA, PRA, and internal frameworks.
• Conducted root cause analyses of reconciliation discrepancies and implemented corrective actions.
• Supported audit readiness with ISO-aligned documentation and accurate process records.
• Partnered with compliance and operations teams to monitor risks, strengthen controls, and deliver timely regulatory reporting.Mortgage Administrator

Countrywide

Aug 2022 – Oct 2022

• Handled sensitive client data with strict adherence to compliance standards.
• Conducted data verification and facilitated adviser–provider communication.
• Ensured process compliance through accurate record management and client updates.

Fraud Analyst / Knowledge Expert

TSYS (Global Payments)

Nov 2020- Aug 2022

• Conducted fraud investigations and managed escalated cases in a highly regulated environment.
• Produced detailed MI on fraud case trends, operational risks, and compliance findings for senior stakeholders.
• Partnered with management and cross-functional teams to support the development of fraud strategies, aligning with regulatory and business requirements.
• Delivered fraud prevention training and updated policies, embedding risk awareness and consistency across the operation.
• Maintained and enhanced the knowledge base to ensure accurate communication in line with FCA requirements.
• Deputised in team leadership, coaching staff on KPI delivery while ensuring fraud controls were met.

Higher National Certificate (HNC) and Higher National Diploma (HND) in Cyber & Network Security

• The Bedford College Group

Sep 2023 – May 2025

Distinction

• Modules include Security Testing, Ethical Hacking, Digital Forensics, and Network Infrastructure

A Levels

• Milton Keynes Academy

Sept 2018 - March 2020

ICT and Business Studies

Pass/Merit

GCSEs

• The Hazeley Academy

Sept 2013 - July 2018