Donna Brady

I’m a Fun energetic happy bubbly outgoing people person.  Customer service is my passion and I thrive on giving my all and doing my best where the customer is concerned. 

My most recent position was with M&co as a customer care advisor. I have worked with the company for 16 years filling many roles from front facing sales advisor in many of the stores working my way up the ladder to floor manager and then joining the operation support centre  as a customer care advisor until the company sadly entered administration.

As the company has now ceased trading I do not require to give notice and I am available for immediate employment..
 

December 1999 -April 2007 Bridal  consultant @ Angelique Lamont. Duties required providing outstanding service to buses and bridesmaids helping them to purchase their dream bridal gowns.  Cash handling telephone appointment booking and sales.

April 2007  - present. M&CO TRADING 

Duties required providing exceptional customer service to customers visiting the store  Offering fashion advice closing the sale also Opening loyalty accounts and organising charity fashion shows. 
 

customer care advisor {WITHIN M&CO)

Duties required were answering the telephone in a busy call cetre within the operation support centre in a polite professional manner dealing with customer queries and complaints efficiently.

Answering customer emails via Zen desk approximately 50 per day  

placing orders over the telephone and taking payments. 

Following up customer orders with the courier companies and filing claims for lost parcels. 

supporting 170 stores with queries via Facebook at work.  

Maintaining  high standards of customer care throughout every contact option on a daily basis.  

1998 GCSE EQUIVALENT