Isabella Duncan

I am a highly motivated and dedicated individual with a passion for delivering exceptional customer experiences. With extensive experience in supervisory and customer-facing roles within the hospitality industry, I thrive in fast-paced environments where I can leverage my strong organizational and communication skills. My background includes roles such as Shift Supervisor at Thundercat Pub Diner and Bar Supervisor & Mixologist at The Print Hall in Perth, WA, where I honed my ability to manage high-volume service settings and create a welcoming atmosphere for guests.

Currently, I am pursuing a Marketing degree at the University of Strathclyde, having previously completed my first year in Business Management & Marketing at Napier University. My academic and professional journey has equipped me with a solid understanding of marketing principles and practical experience in social media management, brand promotion, and customer engagement.

I am a proactive team player who enjoys taking on new challenges and continually seeks opportunities to learn and grow. My personable nature, coupled with a strong work ethic and the ability to multitask, makes me an asset in any team setting. I am particularly skilled in barista work, mixology, and supervising front-of-house operations, ensuring compliance with health and safety standards.

In my free time, I enjoy water sports, live music, and travel, having spent time working and exploring in Australia and Southeast Asia. I am now looking for part-time employment to complement my studies and further develop my professional skills.

I have a robust background in supervisory and customer-facing roles within the hospitality industry, where I have managed high-volume service environments, handled cash, and key responsibilities, and trained and supervised staff. My experience includes overseeing daily operations, ensuring compliance with health and safety standards, and delivering exceptional customer service. I have a proven track record in creating welcoming atmospheres, addressing customer inquiries, resolving complaints, and facilitating smooth and efficient service. Additionally, I have marketing experience from an internship, which involved advertising, promotions, social media campaigns, and preparing promotional materials. My seasonal roles further honed my customer service skills, emphasising the importance of safety, detailed attention to customer needs, and maintaining a positive and engaging customer experience.

Currently, I am pursuing a Marketing degree at the University of Strathclyde, having previously completed my first year in Business Management & Marketing at Napier University. My academic and professional journey has equipped me with a solid understanding of marketing principles and practical experience in social media management, brand promotion, and customer engagement.