Elijah Olusunmade

Customer service and sales professional with over 5 years’ experience and a passion for delivering exceptional experiences. Skilled in understanding and meeting customer needs, building meaningful connections, and fostering inclusive team environments. Committed to excellence and driven to make a positive impact.

Customer Service Support - SQI College Of ICT (May 2021 – December 2023)

During my tenure as Customer Service Support at SQI College Of ICT, I adeptly adapted to new software services, demonstrating a keen interest in technological advancements. I attended regular training sessions to stay updated on the latest service offerings. My role involved delivering exceptional customer experiences in a fast-paced environment, resolving queries, and troubleshooting issues. I utilized strong communication skills to engage effectively with a diverse customer base, ensuring each client felt valued and supported. Additionally, I contributed to fostering an inclusive workplace environment, showing a genuine willingness to learn from others and promoting a collaborative atmosphere.

Customer Service Advisor - Kingdom Farms and Agro Services (October 2015 – August 2019)

As a Customer Service Advisor at Kingdom Farms and Agro Services, I exhibited a strong passion for technology by actively engaging with customers to share knowledge about innovative agricultural machinery and inventions. My people skills enabled me to build strong relationships with customers, creating an approachable and empathetic atmosphere that facilitated open communication and trust. I listened attentively to customer inquiries, concerns, and feedback, ensuring a positive and satisfactory experience. My comprehensive understanding of the company's products, including fertilizers, seeds, insecticides, farm produce, and equipment, allowed me to guide clients to the most suitable solutions for their needs. I provided accurate information on products, services, and promotions, efficiently handled complex payment transactions, and accurately recorded transactions in line with company policies.

I have a B.Sc. in Computer Science, a course that does not only focuses theoretically on the history and usage of computer/technology but also leverages the practical usage of computers in several facet of our day to day activities especially in Sales, Accounting, Data analysis and software development.