elisa bruli

Hard worker with over 2 years of experience in supervision, operations management, administration, project management and cross-functional communication. Team player with expertise managing staff for efficient production.

whilst working beside my father in managing his hotel abroad i had a set of key Responsibilities ;
Guest Relations: Ensured a high level of guest satisfaction by providing exceptional customer service, addressing guest inquiries and concerns, and promptly resolving any issues.
Staff Supervision: Led and supervised a team in various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth hotel operations.
Operational Efficiency: Implemented efficient hotel procedures and policies to optimize guest experiences, maintain high cleanliness standards, and improve operational productivity.
Revenue Management: Actively managed room rates, occupancy levels, and inventory to maximize revenue and profitability, utilizing revenue management software as needed.
Marketing and Promotion: Collaborated with the marketing team to develop and implement marketing strategies, special promotions, and advertising campaigns to attract and retain guests.
Health and Safety Compliance: Ensured the hotel complied with all health and safety regulations, conducting regular inspections and training to maintain a safe environment for guests and employees.
Guest Feedback Analysis: Collected and analyzed guest feedback, reviews, and surveys to identify areas for improvement and implement necessary changes,continuously acting on past feedback to elevate service delivery. Maintained positive, professional working environment to optimise staff and customer satisfaction.
Generated new business by planning and launching creative marketing initiatives

EDUCATION :
2020- gcses
English, maths, science
psychology, sociology, business
2021- a levels, business marketing and sociology
2022- diploma of higher education. Business management