Elisaveta Petrova

I am a highly motivated, independent professional with commercial property management background looking to use my strong experience in H&S, customer service, marketing and sales gained to date to drive my career forward. My excellent communication and problem-solving skills made me an invaluable member of every organization in which I have worked. I’m looking forward to committing myself to new challenges and to prove I am the most reliable professional.

SKILLS AND EXPERIENCE

Property management, Sales and marketing skills

Provided full support to the Asset/Centre Management and worked together to ensure high standards of presentation and maintenance throughout the center. Assisted in managing Business rates expenditure ensuring optimization in the reduction of payable rates. Increased the building occupancy to 100% Organized events Managed stationary and sundry supplies within agreed budget limits, and raising purchase/works orders as required by the Asset/Centre Management. Monitored WLX database daily, contacting enquirers with relevant marketing information, pro-actively updating and liaising with the Asset/Centre Management to book and carry out viewings. The best performing sales person in the company- £90.000 revenue in the last 6 months. Achieved long term contracts with big commercial/ domestic clients and boosted the company’s turnover.

Submitted detailed quotations to customers. Involved in the training of new/ existing staff. Suggested new marketing strategies and introductions of the new services to the client. Consistently exceeded previously established targets. Increased the number of new clients and of services sold to existing clients. Customer service skills

Conducted viewings of vacant space and encourage new letting. Leased with all customers on a regular basis to ensure good customer relations, on-going client care and the servicing of their business needs to foster constructive and cooperative relations.

Encouraged inter-company trading. Provided customer service on daily basis: phone, e-mail, and personal enquiries. Dealt with major customer complaints. Emphasized communication issues and suggested possible solutions to the organization. Took care of existing customers and established new accounts.

Maintained good relationship with operational personnel of the company. Obtained regularly feedback on regular basis to ensure customer satisfaction Built and maintained good customer relations; increased customer satisfaction and retention.

Office administration skills

Managed stationary and sundry supplies within agreed budget limits, and raising purchase/works orders as required by the Asset/Centre Management.

Run the Reception, office administration and bureau facilities within the Centre/s to the highest professional levels. Managed the conference room booking systems and ensure high standards of presentation at all times. Operated with estate management software. Word processing, spreadsheet, database and presentation software to prepare reports, letters, memos. Opened, sorted and distributed correspondence including faxes and electronic mail. In charge of the social media for the company- Twitter, Facebook, Instagram. Researched information on the Internet and assisted in the maintenance of company websites. Handled basic bookkeeping duties such as accounts payable and receivable. Operated office equipment such as fax machines, photocopiers, voice mail messaging systems. Implemented new ways for data organization and management.

EMPLOYMENT HISTORY

01/2018- Present Building manager, Workman LLP, 90 Union Street, London, UK Ensured tenants are served as required, Responded timely and courteously to problems and requests of tenants, Prepared work orders for maintenance staff and vendors, Provided 24 hours coverage to meet up with emergency needs of tenants, Carried out frequent inspections around the property, Ensured proper maintenance of property files and made sure such files are updated to Quooda, Ensured company policy is adhered to by all parties involved, Took responsibility of preparing and monitoring property operation manual, maintenance procedures and policies and service charge budget, Coordinated contractors and regular business property inventories, Conducted H&S reports and documentation, Arranged events for tenants and distributed monthly newsletter

11/2019- 04/2021 Health and Safety coordinator (part time), Workman LLP, Moretown, Tower hill, London

Worked closely with the estate manager and all contractors on site; Completed monthly checks of all six estates; Provided observations and helped to drive safety compliance on this busy site; Provided HSE administration support, inductions, input documents and information on to the IT systems/ H&S software and any other tasks required to comply with and improve health and safety on site; Engaged with tenants on regular basis; Collaborate with managers to monitor compliance and identify safety issues; Recorded and monitored accidents and near misses; Carryout fire risk assessments, ensure fire evacuations were carried out in line with company policy; Maintained and reviewed the Health & Safety files on Insight i.e. risk assessment, safe systems of work, inspections, first aid and fire log, associated information and risk assess all new equipment and processes

02/2017- 12/2017 Building manager, Artesian Property partnership, Stratford Business Centre, London, UK Managed a whole office building, provided customer service, dealt with contractors, lease negotiations, dealt with viewings, contracts, FM duties, H&S reports, provided full support to the Portfolio Management, completed budget reports; Dealt with dilapidations and late payments; Raised PO’s and approved invoices

06/2016- 02/2017 Assistant Building manager, Savills, Burford Business centre, London, UK Managed a whole building, provided customer service, dealt with contractors, dealt with viewings, negotiation, contracts, FM duties, H&S reports, provided full support to the Portfolio Management 02/2016- 10/2016 Part time marketing administrator, Courtney’s Estates, Hackney, London, UK Called, emailed previous/ present vendors and landlords, advertised newly instructed properties, carried out a full match and email of all currently available properties, assisted with the progression of agreed sales and lettings 03/2014- 06/2016 Building coordinator, Workspace Group, Burford Business centre, London, UK Managed a whole building, provided customer service, technical support and sales on daily bases, dealt with viewings, provided full support to the Portfolio Management 09/2011- 02/2014 Sales and customer service executive, Anyclean Premium Ltd, London, UK

Provided customer service and sales on daily basis, dealt with customer feedback, managed new customer accounts and maintaining existing ones

I am a highly motivated, independent professional with commercial property management background looking to use my strong experience in H&S, customer service, marketing and sales gained to date to drive my career forward. My excellent communication and problem-solving skills made me an invaluable member of every organization in which I have worked. I’m looking forward to committing myself to new challenges and to prove I am the most reliable professional.

SKILLS AND EXPERIENCE

Property management, Sales and marketing skills

Provided full support to the Asset/Centre Management and worked together to ensure high standards of presentation and maintenance throughout the center. Assisted in managing Business rates expenditure ensuring optimization in the reduction of payable rates. Increased the building occupancy to 100% Organized events Managed stationary and sundry supplies within agreed budget limits, and raising purchase/works orders as required by the Asset/Centre Management. Monitored WLX database daily, contacting enquirers with relevant marketing information, pro-actively updating and liaising with the Asset/Centre Management to book and carry out viewings. The best performing sales person in the company- £90.000 revenue in the last 6 months. Achieved long term contracts with big commercial/ domestic clients and boosted the company’s turnover.

Submitted detailed quotations to customers. Involved in the training of new/ existing staff. Suggested new marketing strategies and introductions of the new services to the client. Consistently exceeded previously established targets. Increased the number of new clients and of services sold to existing clients. Customer service skills

Conducted viewings of vacant space and encourage new letting. Leased with all customers on a regular basis to ensure good customer relations, on-going client care and the servicing of their business needs to foster constructive and cooperative relations.

Encouraged inter-company trading. Provided customer service on daily basis: phone, e-mail, and personal enquiries. Dealt with major customer complaints. Emphasized communication issues and suggested possible solutions to the organization. Took care of existing customers and established new accounts.

Maintained good relationship with operational personnel of the company. Obtained regularly feedback on regular basis to ensure customer satisfaction Built and maintained good customer relations; increased customer satisfaction and retention.

Office administration skills

Managed stationary and sundry supplies within agreed budget limits, and raising purchase/works orders as required by the Asset/Centre Management.

Run the Reception, office administration and bureau facilities within the Centre/s to the highest professional levels. Managed the conference room booking systems and ensure high standards of presentation at all times. Operated with estate management software. Word processing, spreadsheet, database and presentation software to prepare reports, letters, memos. Opened, sorted and distributed correspondence including faxes and electronic mail. In charge of the social media for the company- Twitter, Facebook, Instagram. Researched information on the Internet and assisted in the maintenance of company websites. Handled basic bookkeeping duties such as accounts payable and receivable. Operated office equipment such as fax machines, photocopiers, voice mail messaging systems. Implemented new ways for data organization and management.

EMPLOYMENT HISTORY

01/2018- Present Building manager, Workman LLP, 90 Union Street, London, UK Ensured tenants are served as required, Responded timely and courteously to problems and requests of tenants, Prepared work orders for maintenance staff and vendors, Provided 24 hours coverage to meet up with emergency needs of tenants, Carried out frequent inspections around the property, Ensured proper maintenance of property files and made sure such files are updated to Quooda, Ensured company policy is adhered to by all parties involved, Took responsibility of preparing and monitoring property operation manual, maintenance procedures and policies and service charge budget, Coordinated contractors and regular business property inventories, Conducted H&S reports and documentation, Arranged events for tenants and distributed monthly newsletter

11/2019- 04/2021 Health and Safety coordinator (part time), Workman LLP, Moretown, Tower hill, London

Worked closely with the estate manager and all contractors on site; Completed monthly checks of all six estates; Provided observations and helped to drive safety compliance on this busy site; Provided HSE administration support, inductions, input documents and information on to the IT systems/ H&S software and any other tasks required to comply with and improve health and safety on site; Engaged with tenants on regular basis; Collaborate with managers to monitor compliance and identify safety issues; Recorded and monitored accidents and near misses; Carryout fire risk assessments, ensure fire evacuations were carried out in line with company policy; Maintained and reviewed the Health & Safety files on Insight i.e. risk assessment, safe systems of work, inspections, first aid and fire log, associated information and risk assess all new equipment and processes

02/2017- 12/2017 Building manager, Artesian Property partnership, Stratford Business Centre, London, UK Managed a whole office building, provided customer service, dealt with contractors, lease negotiations, dealt with viewings, contracts, FM duties, H&S reports, provided full support to the Portfolio Management, completed budget reports; Dealt with dilapidations and late payments; Raised PO’s and approved invoices

06/2016- 02/2017 Assistant Building manager, Savills, Burford Business centre, London, UK Managed a whole building, provided customer service, dealt with contractors, dealt with viewings, negotiation, contracts, FM duties, H&S reports, provided full support to the Portfolio Management 02/2016- 10/2016 Part time marketing administrator, Courtney’s Estates, Hackney, London, UK Called, emailed previous/ present vendors and landlords, advertised newly instructed properties, carried out a full match and email of all currently available properties, assisted with the progression of agreed sales and lettings 03/2014- 06/2016 Building coordinator, Workspace Group, Burford Business centre, London, UK Managed a whole building, provided customer service, technical support and sales on daily bases, dealt with viewings, provided full support to the Portfolio Management 09/2011- 02/2014 Sales and customer service executive, Anyclean Premium Ltd, London, UK

Provided customer service and sales on daily basis, dealt with customer feedback, managed new customer accounts and maintaining existing ones