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Elizabeth Ihekuna

Elizabeth Ihekuna

Providing exceptional service

Healthcare

St John's Wood, City of Westminster, Greater London

Social

About Elizabeth Ihekuna:

A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, organize, train, and monitor teams. Seeking a new, challenging role, which will utilize existing skills.

Experience

Product / Business Solutions Manager – Providus Bank Nigeria

April 2022 – Sept 2022

  • Facilitate business engagements with Partners, that outlines product offerings with value proposition which serves as a catalyst for growth
  • Provide Business solutions services to Fintech Partners to enhance their business operations and improve business processes.

 

E- Business Resolution Officer – Providus Bank Nigeria

July 2020 – March 2022

  • Providing exceptional customer support by resolving e-banking issues with TAT. Maintaining great online banking experience for customers

 

Customer Service Officer – Zenith Bank Plc Nigeria

October 2017 – June 2020

  • Utilized effective communication and customer engagement skills to improve customers’ banking experience.
  • Relate with customers online and physically, to provide information about products and services
  • Attending to customer’s complaint, service requests and inquiries within turnaround time
  • Account opening and record keeping of customer’s information

VOLUNTEER ROLE

Health care Assistant  – Beloved care Home, Lagos

July 2020 – March 2022

  • Provided Personalized care and support to vulnerable individuals, helping them retain maximum independence.
  • Built patient’s confidence through physical exercise and promoting positive lifestyle changes and improved well being
  • Worked closely with nurses to maintain optimum level of communication
  • Account opening and record keeping of customer’s information

 

Education

MSc. Cybersecurity & Forensics 

2022 - 2023 (In view)

University of Westminster, United Kingdom

BSc. Quantity Surveying

2010-2015

Nnamdi Azikiwe University, Awka, Nigeria

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