Elizabeth Ihekuna

A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, organize, train, and monitor teams. Seeking a new, challenging role, which will utilize existing skills.

Product / Business Solutions Manager – Providus Bank Nigeria

April 2022 – Sept 2022

• Facilitate business engagements with Partners, that outlines product offerings with value proposition which serves as a catalyst for growth
• Provide Business solutions services to Fintech Partners to enhance their business operations and improve business processes.

E- Business Resolution Officer – Providus Bank Nigeria

July 2020 – March 2022

• Providing exceptional customer support by resolving e-banking issues with TAT. Maintaining great online banking experience for customers

Customer Service Officer – Zenith Bank Plc Nigeria

October 2017 – June 2020

• Utilized effective communication and customer engagement skills to improve customers’ banking experience.
• Relate with customers online and physically, to provide information about products and services
• Attending to customer’s complaint, service requests and inquiries within turnaround time
• Account opening and record keeping of customer’s information

VOLUNTEER ROLE

Health care Assistant  – Beloved care Home, Lagos

July 2020 – March 2022

• Provided Personalized care and support to vulnerable individuals, helping them retain maximum independence.
• Built patient’s confidence through physical exercise and promoting positive lifestyle changes and improved well being
• Worked closely with nurses to maintain optimum level of communication
• Account opening and record keeping of customer’s information

MSc. Cybersecurity & Forensics 

2022 - 2023 (In view)

University of Westminster, United Kingdom

BSc. Quantity Surveying

2010-2015

Nnamdi Azikiwe University, Awka, Nigeria