Ellie Gilder

Highly organised and motivated individual with over three years of experience providing administrative and customer service support within regulated and fast-paced environments. 
Looking to continue developing a career in business administration, bringing strong organisational skills, accuracy, and a commitment to delivering high quality results. However, I am open to senior associate roles, and other roles to enhance my skill set and develop my career. 
· Administrative support and record keeping

· Data entry, data accuracy, and confidential data handling

· Microsoft office: Outlook, Word, Excel, PowerPoint, Forms

· Stakeholder and customer communication

· Organisation, prioritisation, and time management

· Process improvement and use of initiative

Experienced customer service and administrative professional at Diligenta  for three years, with a strong background in regulated environments.In my role I support pension and life insurance customers, handle enquiries via email and telephone, maintain accurate records, and ensure compliance with data protection requirements. Highly organised with excellent communication skills, strong attention to detail, and experience supporting stakeholders across multiple sectors, including property and hospitality.

Educated to A-Level standard at The Henley College, with strong academic foundations in Psychology, Physical Education, and Sociology. Achieved GCSEs at Highdown School and Sixth form centre including English Language & Literature and Mathematics, alongside Sciences, Geography, and Physical Education, demonstrating a broad and well-rounded education.

Additionally, hold an Ofqual-regulated Level 3 Diploma in Sports Massage Therapy, with a strong focus on client care, confidentiality, accurate record-keeping, and secure handling of sensitive data — skills directly transferable to administrative and customer-focused roles.