Ellie Humm

I am an accomplished IT Project Manager with over 6 years of experience in delivering high-impact IT and CAFM (Computer-Aided Facility Management) projects for major clients, including Transport for London (TFL), Amazon, JP Morgan, O2, Netflix, and Gatwick and Heathrow Airports. 

With a strong track record of managing entire project lifecycles—from concept and design to deployment and post-implementation support—I have consistently delivered on time, within budget, and to scope. My expertise spans both Agile and Waterfall methodologies, IT software development, system migrations, and client relationship management. 

I excel in leading cross-functional teams, driving process improvements, and implementing IT solutions tailored to meet unique client needs.

Professional Experience

Project Manager | ABM UK
December 2018 – Present

• Led and delivered multiple high-impact IT and CAFM (Computer-Aided Facility Management) projects for large-scale clients such as TFL, Amazon, JP Morgan, O2, Netflix, and Gatwick and Heathrow Airports, overseeing the end-to-end lifecycle from conception to successful rollout and ongoing support.
• Managed key projects including:
  1. Time and Attendance Project – Implemented a workforce management solution across over 150 sites, enabling live hour tracking and timesheet reporting for front-line workers via a mobile application and web interface.
  2. Element Project – Developed and deployed a mobile auditing application that replaced paper-based audits, enhancing accuracy and efficiency for tasks like cleaning audits and health and safety checks.
  3. ATOM Project – Built and rolled out a mobile and web-based system for managing timesheets, jobs, and budgets on TFL technical contracts.
• Spearheaded the migration of the entire facilities division to an updated version of the Time and Attendance app, introducing communication functionality similar to WhatsApp for improved team collaboration.
• Directed the creation of Standard Operating Procedures (SOPs), training materials, and user guides for system rollouts, ensuring smooth user adoption and compliance.
• Consistently managed multimillion-pound budgets and cross-functional teams, achieving projects within scope, budget, and timeline, with ongoing aftercare support to ensure client satisfaction.
• Collaborated closely with key stakeholders, providing regular project updates, risk management strategies, and post-go-live analytics to continuously improve system performance.
• Applied Agile and Waterfall methodologies across projects, leveraging tools such as Jira, Trello, Microsoft Project, Asana, and Wrike to manage workflows, sprints, and team deliverables.
• Delivered software solutions to over 5,000 employees and clients, focusing on process improvement, system integration, and operational efficiency.

Skills: IT Project Management | Agile & Waterfall Methodologies | Client Relationship Management | Software Development | Process Improvement | Budget Management | Stakeholder Engagement | Jira | MS Office Suite | Power BI

• 2023 – Project Management/Business administration level 3 apprenticeship via ABM through GLP
• Blackfen School for Girls (2009 – 2014):
  • English: A
  • Maths: C
  • Science: C
  • ICT: A*
  • Business Studies: Pass
  • Phoenix: Pass