Emily Dowell

Experienced and dedicated Lead Auditor within the Assurance Department at the 
 Information Commissioners Offce to provide good information rights practice to 
help organisations implement  appropriate and effective controls in relation to 
their information rights  obligations. I am dedicated, hardworking, and committed 
to becoming a dependable and valuable team member with excellent time 
management skills combined with a superior knowledge of the customer service 
industry.  I am also able to effectively self-manage during independent projects, as 
well as collaborate as part of a productive team.

Fleet Co-Ordinator, Wireless CCTV Ltd Rochdale
Mar 2024 — Present
• Liaise with the Compliance Manager for sourcing of new company vehicles, in 
line with department budgets .
• Coordinate annual servicing and MOT’s 
• Manage breakdown calls and repairs .
• Creating new relationships with garages to widen options when vehicles need 
work on them
• Ensure all necessary paperwork is retained and accurate logging on 
 spreadsheets for callouts, inspections, servicing, and repairs Arrange and 
conduct inspections of vehicles and vehicle equipment.
• Ensure the hire vehicle renewals and end of lease processes are carried out .
• Work collaboratively with other departments, eg Operations, Field Engineers.
• Ensure all feet legal requirements and company compliance targets are met.
• Responsible for ensuring all vehicles are kept up to date with insurance, tax 
 and MOT. 
• Inspecting daily mileage, check sheets and service sheets to ensure all 
 vehicles are road legal.
• Responsible for ensuring the Vehicle accident/incident process and 
 procedures are followed correctly .
• Manage all insurance claims, own and third party.
• Maintain checking and reporting of driving licenses for pool car users, liaising 
 with HR.
• Conduct Fleet Inductions for all relevant new starters to ensure processes are 
 adhered to.
• Ensure the Driver Handbook and all Fleet associated policies and procedures 
 are up to date and record the issuing and reissuing to drivers.
• Maintain accounts for all tolls, congestion charges etc.
• Accurate management of the Motor Insurance Database.
• Management of the business Fuel Card process
• Employee fault damage payback, liaising with HR for payroll processing PCN 
and Speeding fnes and payback liaising with HR for repeat issues and  payroll 
processing.
• Monitoring Driver Performance Monitor driver performance using Verizon 
Connect.
• Share weekly, monthly, quarterly statistics with management.
• Driving vans and company cars when required for repair/service purposes 
• Any other duties within the level of competence as requested by the Directors 
 or Senior Management of the Company. 
• To ensure that all procedures are adhered to as stipulated in the WCCTV 
 Quality Procedures and Quality Policy in accordance with the ISO 9001:2015 
 standard.

Lead Auditor, Information Commissioners Office Wilmslow
Sep 2022 — Mar 2024
• Undertake desk-based reviews of organisations’ policies, procedures, 
guidance and training material, and assess their effectiveness in  facilitating 
compliance with information rights legislation.
• Conduct interviews, facilitate discussion, provide advice and carry out  physical 
reviews of records and processing facilities at organisations’ premises to gather 
evidence to support compliance assessments.
• Produce working papers and risk based reports, to be reviewed by  team 
and group managers. These reports will document fndings and  provide 
recommendations on, and opinion of, the processes and  procedures 
implemented to deliver compliance with information rights  obligations. This 
includes the production of sector or theme based  outcomes reports.
• Lead and support streams of Good Practice activity, including project 
 work, under guidance from line managers, operating at all levels within 
 an organisation’s hierarchy, to establish whether working practices are  in 
compliance with information rights obligations and recognised best practice.
Business Support Officer , Information 
Commissioners Office
Wilmslow
May 2021 — Sep 2022
• Ensured that senior managers have organised schedules; managing and 
forward planning their diaries and prepared documentation for meetings by 
issuing and responding to meeting invitations, taking minutes etc.
• Made travel and hotel arrangements both in the UK and abroad which ft in 
with organisational and personal needs.
• Supported the senior managers by acting as a frst point of contact, 
answering and screening telephone calls and handled incoming and outgoing 
correspondence (both manual and email), such as drafting letters, emails, 
presentations and reports to a professional standard and assisting with 
prioritisation and following up actions required where necessary. 
• Filed and archived documents correctly and securely, maintain manual fling 
systems and store records appropriately on the electronic document records 
management system. While handling information with a high degree of 
confdentiality where appropriate, implementing systems to ensure that 
confdentiality is maintained where needed.
• Monitored progress against business plans including producing progress 
reports and provided leadership, mentoring and line management to 
administrative assistants within the offce.
Team Leader - Early Help, Children Services, 
Derbyshire County Council
Buxton
Mar 2020 — May 2021
• Evaluated team performance through supervisions and MyPlans to provided 
constructive feedback to help team members improve.
• Managed a team of four Grade 4 Business Service Assistants to ensure 
successful delivery of services and customer satisfaction.
• Managed the recruitment process, trained and mentored new hires, and 
provided guidance to existing team members.
• Facilitated and attended weekly Vulnerable Children meetings to take 
minutes and ensure all tasks are scheduled and implemented.

Worked with a number of bespoke computer systems which included 
handling the fnances for one of the children centres within the council which 
involved handling petty cash, reimbursements and inputting vouchers onto a 
system called Imprest.
• Ensured team members had the resources, tools, and training needed for 
success.
Business Services Assistant, Derbyshire County 
Council
Matlock
Jun 2019 — Mar 2020
• Developed Pre Contract packs for new starters at the council. This included 
sending out the appropriate checks such as A&I documents, references, DBS 
checks etc, while complying with data protection regulations.
• Trained and coached new customer service representatives on best practices 
and customer service standards.
• Developed and maintained customer service policies and procedures to 
ensure adherence to the council standards.
• Handled customer complaints calmly and professionally, resolving customer 
issues in a timely manner.
• Demonstrated strong time management skills by completing different jobs 
within the allotted time frame, this would include replying to all allocated 
emails, updating the recruitment system and spreadsheets for reports.
• Completed Disclosure Barring Service forms on a bespoke computer system, 
this included conversing with the customer to ensure I have the correct 
information for the candidate to be eligible for a DBS check
Asset and Facilities Management Technician, 
Derbyshire County Council 
Matlock
Sep 2017 — Mar 2020
• Assisted in the day to day management of the Council’s properties, 
co-ordinating   and running stakeholder meetings.
• Proactively monitored the performance of the Council’s corporate property 
 portfolio.
• Updated, maintained and input detailed property asset records on the 
Council’s asset and facilities management and property ownership databases 
and assisted in the property rationalisation and property review processes 
by collecting and interpreting data and providing technical support and 
statistical  information.
• Assist in undertaking option appraisals on Council and non-Council owned 
 properties to determine the most effcient and effective solutions to meet 
 property requirements and the development and maintenance of databases 
and spreadsheets  as and when requested by other members of the Asset and 
Facilities  Management Team.
• Produce maps and plans of properties as required for use by the Asset and 
 Facilities Management Team and other property professionals.
• Provide general technical support to the Asset and Facilities Management 
team.
Sales Negotiator, Edward Mellor Estate Agents Hazel Grove
Jan 2017 — Sep 2017
• Actively listened to clients to understand their needs and provided tailored 
advice on property selection.
• Conducted open houses and showings to generate interest in properties for 
sale.
• Developed and maintained a database of potential buyers and sellers to 
facilitate future transactions.
• Established and managed relationships with multiple property owners and 
vendors.
• Offered extra services such as solicitors and arranging 1-1 meetings with 
mortgage advisors.
• Became competent on the computer system Vebra and regularly used all the 
Microsoft Offce packages.

Payouts Administrator, Zuto Macclesfeld
Jul 2016 — Jan 2017
• Liaised with dealers and fnance providers to ensure quick turnaround times 
on all applications, making sure that you are positively affecting outcomes for 
all parties.
• Ensured that paperwork and documentation was complete, accurate and in 
order and that all relevant details meet the exacting standards of lenders.
• Worked to targets in a fast-paced sales environment.
• Managed own time, and workload to ensure that key touchpoints are met with 
all customers both internal and external.
• Adhered to anti-money laundering and other relevant fnancial legislation.
• Helped prevent and minimise the risk of fraud and fnancial loss.
• Undertook FCA/Compliance and in-house training systems.
Customer Service Assistant, Leads2Trade Didsbury
Sep 2015 — Jun 2016
• Liaised with customers who has submitted requests online via the websites 
who have requested a quote for the installation of a boiler, solar panels etc. 
• Verifed consumer details and obtained information about their requirements 
in more detail to then allow the in-house lead management software to 
provide dates and times to book in a quotation. 
• Worked towards monthly targets and gained knowledge of the services the 
company provides to be competent when liaising with customers via phone 
calls or emails.

GCSE, New Mills Secondary School High Peak
Sep 2004 — Sep 2009
Art and Design - B
Drama - B
Religious Studies - B
English Language - C
English Literature - C
Science - C
Mathematics - C
Level 2 in I.T
A-Level, Cheadle and Marple College Manchester
Sep 2009 — Sep 2012
BTEC Extended Diploma Travel and Tourism - MMM