Esther Akinpelu

Self-motivated individual offering excellent skills in customer Services
and upselling products and services. I have the ability to articulate. I can
provide excellent issue resolution and customer service skills. I am an
organized, independent worker with strong time management skills. In
my previous workplaces, I have been able to demonstrate as detail-
orientated and able to learn new tasks quickly and effectively. I possess
excellent memory and aptitude for calculations. I believe to be a talented
individual with desire to make guests feel welcome. I am eager to
demonstrate advanced skills in food safety and customer service to new,
rewarding opportunity. Dynamic hospitality professional focused on
delivering the highest standards customer service. I think critically with a
can-do attitude for successful restaurant operations. I am an organized
and dependable candidate successful at managing multiple priorities
with a positive attitude. I have the willingness to take on added
responsibilities to meet team goals.

At ST Vincent I was given the role to display strong customer service skills
with professional telephone manner to resolve customer enquiries. It was
important to provide increased customer satisfaction by greeting visitors
promptly and professionally. I was given few opportunities to schedule and
confirm appointments for the entire management team. I managed
incoming and outgoing calls for busy office. I also responded to telephone
enquiries from clients, vendors and members of public.
HOTEL WAITRESS - LEONARDO HOTEL LEEDS
(Jul 2022 -currently working)
As a waitress it was my duty to provide friendly, courteous service, maximising
positive customer satisfaction ratings. It was important to regularly communicate
with kitchen and bar staff to maintain smooth front of house operations,
minimising potential service delays. I neatly set tables before guests' arrival,
preparing and setting cutlery and refilling condiments. I attended tables
regularly to check customer needs were met, promptly processing additional
food and drink orders. I delivered exceptional service by greeting and serving
customers in timely, friendly manner. My team and I created friendly, welcoming
atmosphere to encourage positive guest experiences, prolonging visits to
increase profitability.
 

I have worked as a crew member in Burger King Castleford on park lane for 6 months.

I have also worked as a door host and waitress at TGI Friday Castlefor.

Engineering Design – LEVEL 2
DISTINCTION*
Engineering Manufacture- Level 2
Distinction
Mathematics - 7
English Language – 6
Biology – 7
Chemistry – 7
Computer Science – 7