EUNICE MENSAH YEBOAH

I am a highly dedicated professional, self-motivated, multi-tasked person, result-oriented, and innovative customer- oriented person with a strong commitment to deliver exceptional customer service. I have excellent communication skill, attention for details, capable of working independently and as part of a team. I have over ten decade working experience in banking, sales/marketing, and customer service. My experience in marketing of financial products, credit and debits cards, dispute management, client engagement services, branch banking operations and retail sales management has equipped me with effective communication skills and keen understanding of tailored customer needs. I am confident in my ability to handle enquiries, resolve issues and create a positive and lasting experience for customers. I aspire to be a leading customer service professional and a business analyst/consultant in a challenging and competitive environment where acquired skills and education will be utilized towards continued growth and development that would improve stakeholders value.

With over a decade of experience in banking, sales, marketing, and customer service, I have developed a robust skill set in financial product marketing, credit and debit card management, dispute resolution, and client engagement. Currently, as a Lead Client Engagement Advisor at Ecobank PLC, I excel in cross-selling retail products, handling customer enquiries, and managing accounts, consistently exceeding sales targets through consultative techniques. My role involves onboarding new customers, ensuring compliance with KYC regulations, driving digital channel utilization, and providing financial advice. Previously, as a Customer Service Officer at Ecobank, I managed general inquiries, complaints, and card services, enhancing customer satisfaction. My earlier role as a Direct Sales Executive at Barclays Bank involved acquiring new customers, conducting market research, and achieving sales targets. I am proficient in Microsoft Office Suite, CRM, and D365, and hold certifications in Scrum Master, Business Analysis, and Project Management. 
 

My educational background includes an MBA in Strategic Management and Consulting, a BA in Business Administration (Marketing), and a Higher National Diploma in Marketing. I also have a certificate in Professional Scrum Master ans Business Analysis.