Evelyn Lamah

A digital transformational project manager with over 5 years of experience in several industries including software development, food and beverage, finance and banking. My skills enable me to assist firms in adopting the agile framework to the project using several collaboration tools to manage project dashboards. My skills include project planning using MS project, cost and schedule management and proffer change management to organizations. I conduct stakeholder analysis, engage them effectively, and plan project procurement and logistics. I have a master's degree in business management, procurement and supply chain and as well as in project management.
 

Alboss Consulting Ltd, London (Remote), United Kingdom, Feb 2022 - Current
LEAD PROJECT MANAGER
• Managed end-to-end transformations and process improvement projects in software development.
• Planned projects using project management tools such as MS Project.
• Continuously engaged stakeholders and analyse their impacts on the
project with tools like the RACI matrix and stakeholder matrix.
• Managed project team by removing impediments and improving workflows.
• Provided project coordination, planning, reporting and recruitment of the project team.
• Supported the project with technical documentation, budgeting and procurement activities.
• Carried out risk management using the RAIDS log.

PROTECH IDEAL CONCEPT LIMITED, Kaduna, Nigeria, Jan 2016 - Jan
2022
PROJECT MANAGER
• Managed internal stakeholders to meet project milestones.
• Managed project budget, monitored schedule and controlled cost. Facilitated and communicated project deliverables in workshops and meetings.
• Completed all related project reports for relevant stakeholders.
• Identified future capacity and capability needs for successful project
planning.
• Conducted strategic communication plans based on SOW for complete project compliance.
• Prepared project scope, chatter, business case and risk management plans.

FCMB PLC, Kaduna, Nigeria, Oct 2012 - Dec 2015
Customer Service Manager
• Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
• Responded to customer requests with friendly, knowledgeable service and support.
• Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.
• Removed impediments for the customer service team to improve process flows.
• Reduced turnaround time for handling a customer's complaint.
• Managed and coached the Customer service team to improve productivity and increase efficiency by introducing lean principles.

FINBANK PLC, Kaduna, Nigeria, Jul 2008 - Oct 2012
Teller / Customer Service Officer
• Attended to customers and took care of their complaints.
• Accepted cheque deposits from customers.
• Made withdrawal payments and accept cash deposits.
• Printed and issued flash me cards and verve cards.
• Properly documented and filled customers' mandate cards and registers. Created transaction alerts to customers' gsm or emails.
• Cashed customer cheques, including verifying identification and checking account balances by bank policy.
• Identified and eliminated errors when balancing cash point transactions, teller cash dispensers, and teller cash recycles.
• Entered transactions into the computer and issued customer receipts.
• Identified customer financial needs, goals and objectives, offering
appropriate financial products.
• Provided online banking support to older customers requiring tailored IT guidance.

April 2023
Master of Science
Project Management
University of South Wales, Pontypridd

January 2022
Master of Science
Procurement & Supply Chain
Kaduna State University, Kaduna, Nigeria

January 2013
Master of Science
Business Administration
Ahmadu Bello University, Kaduna, Nigeria
January 2011
PGDM
Business Administration
Ahmadu Bello University, Kaduna, Nigeria

January 2007
Bachelor of Science
Chemistry
Ahmadu Bello University, Kaduna, Nigeria