Fabio Silva

I possess a strong sense of organization and have a proven track record of performing exceptionally well in demanding situations over extended periods. My interpersonal communication skills are solid and I pay close attention to details even in fast-paced environments. Additionally, I have relevant experience in supervising, training and monitoring team performance. I am also adept at working independently and autonomously. Furthermore, I am skilled in using computers and Microsoft Office applications.

UPS Ltd: Package Car Driver (2015 - Present)
Supporting management in improving operational efficiency.
Responsible for resolving daily issues and addressing customer inquiries and complaints.
focus is on elevating customer service levels.

TDS Logistics Ltd: Logistics Manager (2010-2015) Managed a team of 30 employees and maintained high productivity levels.
Oversaw the entire employee lifecycle from recruitment to training.
Collaborated with other managers to streamline operations and enhance customer service standards.
Proactively resolved operational issues.

Power2Contact Ltd: Contact Manager (2004 – 2010)
Specialized in handling collections for major credit lenders.
Proficient in collecting outstanding balances and resolving payment issues.
Skilled in negotiating payment methods and understanding customers' financial situations.
Experienced in obtaining court warrants and collaborating with utility engineers.
Developed customized payment options benefiting both customers and the company.
 

Below is a summary of various training programs and educational qualifications achieved:

- IT and Network Infrastructure Support Program (Netcom Training 2023): This program provides in-depth knowledge of computer systems and networks. It focuses on hands-on skills, including hardware installation, software updates, cloud computing, and security. The program encourages CompTIA and cloud certifications.

- IT Traineeship Bootcamp (IT Career Switch 2022-2023): An intensive bootcamp that offers comprehensive IT and Software Development training.

- IT User Skills (North Hertfordshire College 2022): This program covers various IT domains and emphasizes proficiency in Microsoft Office applications.

- HNC BTEC Construction and the Built Environment (Surveying, Construction Management) (Skill4Steam, Higher Nationals 2021): This program focuses on construction and built environment studies.

- Secondary School - Brazil (A-Levels): Achieved (9) A-C grades, including Maths and English.