Feba Ross

I am a highly motivated and results-oriented individual. With 5 years of experience in customer service I have developed a strong foundation in communication skills. I thrive in dynamic and fast-paced environments, always seeking opportunities to learn and grow. My educational background includes BTEC applied science extended diploma from Richmond Upon Thames College with grade DDM.

And currently I am a gap year student at The University of Reading doing Physician Associate Studies. In my previous roles at Paul John and Co solicitor’s firm and Spice house restaurant, I demonstrated exceptional management and organising skills. I am known for my strong problem-solving abilities, attention to detail, and excellent communication skills. I am a collaborative team player who thrives in cross-functional settings and enjoys working towards common goals. My adaptability and willingness to take on new challenges have allowed me to successfully deliver projects on time and exceed expectations.

I am excited about the opportunity to bring my expertise and passion to a new role as healthcare assistant. I am confident that my skills, combined with my drive for excellence, make me a valuable asset to any team.

I have worked in a charity shop as well as in a Boots pharmacy. Also, this has helped me to build my Customer Service skills, I interacted with a diverse range of customers, which helped me to develop strong customer service skills, including communication, active listening, and problem-solving.

I have gained teamwork skills. Charity shops often have volunteers working together, so I learned how to collaborate with a team, delegate tasks, and support my colleagues.

After my college, I have volunteered as a receptionist at Paul John and Co solicitor’s firm Stratford from 2017 to 2019. Here, I had responsibilities like:

●      answering calls booking appointments and clearing their enquiries of clients

●      greeting the clients and booking appointments for them in person

●      update them about their applications if any

●        Keeping the reception area clean

●      scanning documents

●      arranging files.

Later on, I also worked as waitress and assistant manager at Spice House restaurant, Tolworth. The main responsibilities here was to:

●      greet the customers and seat them in appropriate places

●      take orders and serve them the food and drinks when it’s ready

●      attend phone calls and take the orders from the customers

●      pack the food for delivery during busy hours

●        cleaning the front area and toilets

●      washing the glasses

●      arranging the tables and cutleries

●      keeping the temperature records, cleaning records as well as the staff records updated

●        training the new staffs

I started my work here from 2019 to 2022 and gained strong communication and interpersonal skills with the ability to work collaboratively in a team setting. I am a proactive and self-motivated individual, with a strong work ethic and ability to work with love and respect considering my co-workers.

●      Applied science extended diploma course at Richmond Upon Thames college, Twickenham - (DDM).

I was able to do these subjects successfully for my GCSEs and get good grades. It has helped me to increase my knowledge and improve my skills in various areas.

●      Maths - B

●      English - B

●      Science -B

●      Social science - B