Francesca Smith

A proactive and solutions-focused operations and logistics professional with experience managing cross-functional teams and delivering high-impact projects in fast-paced environments. Known for my collaborative style, attention to detail, and ability to coordinate complex workflows across internal and external stakeholders. Passionate about aligning operational excellence with brand values and customer experience -especially within creative, purpose-led industries.

ACHIEVEMENTS

Recognised for improving operational efficiency at Shell Recharge Solutions.

Successfully led logistics improvements that aligned with sustainability and brand goals.

Played a key role in improving OTIF delivery rates and customer satisfaction metrics.

Completed multi-year travel through 12 countries during COVID lock-downs & closed borders, demonstrating high agility, critical thinking and commitment to self growth.

INTERESTS

Avid traveller curious about other cultures, photography and the creative arts, health & wellbeing, foodie with a passion for baking.

Shell Recharge Solutions, UK

Logistics Specialist (Customer Operations Coordinator)     April 2023 – Present

•Managed cross-functional logistics operations across Europe, coordinating with internal teams and external vendors to ensure timely and brand-aligned delivery of hardware and supported new  product launches.

•Led reverse logistics initiatives, improving operational efficiency and aligning processes with sustainability goals.

•Collaborated with internal stakeholders to track KPIs and deliver seamless operations.

•Developed a strong understanding of sustainability focused logistics and scaling operations in a growth industry.

Delivery Operations Agent           Oct 2021 – Apr 2023

•Coordinated delivery and installation projects for high-profile clients including Amazon, Aldi, and DHL, ensuring seamless execution and customer satisfaction.

•Acted as the first point of contact for internal and external stakeholders.

•Managing the full order life cycle.

•Preparing and editing order confirmations, managing returns, and reconciling invoices.

•Supporting team training.

Great Southern Bank & Bank of Queensland, Australia

Mortgage Administrator          Dec 2020 – Aug 2021

•Supported multiple mortgage brokers at two of Australia’s largest banks through delivering  accurate and timely administrative processes and documentation in high pressure environments.

•Gained confidence with large datasets in fast paced operations.

Yorkshire & Clydesdale Bank, UK

Fraud Operations Assistant          Nov 2018 – Feb 2019

•Investigated fraudulent account activity and supported customers through secure resolution processes.

•Developed strong attention to detail and risk awareness.

Various roles in Events & Hospitality, UK          Mar 2016 – Oct 2018

•Delivered high quality customer service in busy hospitality and events settings, with high level of responsibility for managing staff, overseeing opening/closing, receiving and ordering stock and creative development.

Lean Six Sigma,  Green & Yellow Belt (Nov 2024)

Agile Project Management Foundation (Mar 2023)

PRINCE2 Project Management 6 Edition (Apr 2023)

Leeds Metropolitan University , BA Events Planning & Management - Grade: 2:1(2013-2017)