Freddy Ogilvie

I am a Product/Project person with 7 years of experience and a MSc in Technology Management from UCL. My experience was primarily gained through new product development, scaling MVP businesses into market leaders, strategic leadership and technical consulting/project management. I have extensive experience building, scaling, and delivering backend and frontend systems and creating system UI/UX designs that delight the user.

I've worked in b2b, b2c, b2b2c, startup and corporate business landscapes on App and Web platforms; successfully leading product, project, and creative teams, and contributing to the effective knowledge growth of each respectfully.

In addition to my Product/Project experience, I have simultaneously held leadership roles in Marketing and Customer Success/Go-to-Market and Account Management.

SENIOR PRODUCT MANAGER

CONVERA | MARCH 2023 - SEPTEMBER 2023

Overview: Led transformation from financial services to Fintech at Convera. I was focussed on the Digital Case Management solution for onboarding KYC/KYB exceptions screening and routing, and enhancing customer setup.

Digital Transformation: Strategised Convera's digital transformation from financial services to Fintech, spearheading the evolution of it's self-serve payment solutions.
Strategic System Architecture: Created the system architecture of the Digital Case Management solution, optimising KYC/KYB screening and outing of exceptions and customer data capture.

Collaborative Scope Definition: Collaborated with Product Managers, Senior Leadership, Operations, and Compliance SMEs to define business and user requirements.
Strategic Vision & MVP Concepting: Defined future-state vision and Minimum Viable Product (MVP) for Pilot phase, considering severe project resource limitations.

Resource-Constraint Mitigation: Overcame resource constraints by optimising product scope and aligning development to requirements.
Training & Adoption Facilitation: Created training and adoption guide to streamline delivery, ensuring effective user onboarding.

Cross-Functional Synergy: Worked seamlessly with diverse cross-functional teams to deliver impactful solutions amidst challenges.

MASTERCARD SENIOR PRODUCT OWNER

DRAGONPASS | JANUARY 2022 - MARCH 2023

A Scale-up company building Mastercard's Travel Experiences digital offering via in- airport benefits. I managed the product and development for Mastercard Airport Experiences and Travel Experiences App and Web for a year. Within. which I quadrupled the product offering in less than a year.

Product R&D - Web & App: Responsible for scoping, designing, and managing the development through to launch and maintenance of 4 Mastercard digital products. System Architecting: Investigating new SaaS, Cloud systems, and emerging technologies to integrate into Mastercard to boost process and product function inline with user and commercial objectives. Including an AI Translation system. Stakeholder Research: Working closely with internal and external SMEs to gain insight into commercial and product strategy. Interpreting into development requirements to build world-class products solutions.

API Management: Responsible for integrating and maintaining a vast range of API system integrations, and managing new integrations with suppliers and providers. DevOps Design & Product Management: Implemented DevOps and Product Management processes to enhance group work outputs, communication, and knowledge tracking across the development lifecycle.

Service Delivery: End-to-end delivery of a core systems: Global Airport Transfer service, Lounge network, Restaurant network, and Travel information integrated into multiple Mastercard and other bank apps and websites.
Internal Analytics Enhancement: Evaluated and integrated user analytics systems into the Mastercard, Visa, and Assurant products.

Team Building & Leading: Led a product team of 4 PMs,
AI Solution Architecting: Ideated, scoped, tested, trained and integrated an AI translation system to cut translation drastically turn around times and costs, and provide quality localised content globally.
Feature & Module Research: Defined cohesive product strategies, functions, and key tracking metrics building deep consensus and alignment with all levels of stakeholder.
New Business & Internal Contribution: Proactively identified and acted on opportunities to go further with the roadmap and emerging technologies to create USPs

CLOUD CONSULTANT AND PRODUCT MANAGER

MICROSOFT AZURE | NOV 2019 - JUL 2020

Overview: Enhanced business processes and user experiences across diverse industries by leveraging cloud solutions within Microsoft Azure platform.
Industry Expertise & User Story Development: Collaborated with clients in SaaS, Nuclear, Security, Education, Automotive, Non-profit, e-commerce, and Health sectors. Translated insights into user stories for enhanced Cloud-based processes and user experiences.
Requirements Analysis & User Story Delivery: Translated business insights into comprehensive user stories, informing strategic product deployment.
Strategic Roadmapping: Constructed product and process roadmaps, aligning with client objectives identified in requirements stage.
Cloud Technology Proficiency: Leveraged Microsoft Azure's Cloud features to drive consumption and satisfy stakeholder expectations. Spearheaded projects involving data migrations, DevOps processes, microservices, and cloud architecture configurations.
Technical Innovation: Led high-value product development in SaaS, IoT, Infrastructure, and Mobile Applications. Contributions encompassed mobile COVID-19 response app, casino security system, smart car web and mobile apps, community welfare app, educational web platforms, e-commerce SaaS platforms, and Cloud API connectivity.
Agile Development & Technical Project Management: Deployed frameworks within .NET, .NET CORE, NODE.JS, JAVA, PHP, and RUBY principles to guide Agile and Waterfall development approaches.
Cost-Effective Solutions: Provided streamlined operation, cost, and Azure consumption roadmaps as per requirements.
Business Growth: Established strong client relationships, driving repeat business through value-driven engagements.
Team Development & Mentorship: Mentored and trained new team members to rapidly integrate into practices post-induction.

PRODUCT MANAGER, CUSTOMER SUCCESS MANAGER, HEAD OF MARKETING

THERIGHTSXCHANGE (TRX) | OCT 2016 - NOV 2019

Overview: Transformed TV/Film content distribution with innovative SaaS license trading marketplace and enterprise tools. Led Beta Pilot launch, drove growth, and enhanced user experiences.

Cross-Functional Leadership: Simultaneously managed Customer Success, Product, and Marketing departments, aligning strategies for seamless synergy.
Stakeholder Collaboration: Collaborated with stakeholders to enhance processes, implement custom APIs, and drive product integration and adoption.

Agile Product Development: Orchestrated rapid sprints from ideation to QA/UAT, tracked KPIs, and fostered continuous improvement. Strategic Vision: Defined user stories, EPICs, and features, translating product vision into actionable directives for developers.
User Experience Enhancements: Redefined buyer registration, partially automated seller onboarding, and overhauled UI for market acceptance.

Design Innovation: Introduced UX improvements, designed user dashboards, chat functionality, and on-site push marketing features. Advanced User Profiling: Implemented indexed search for content discovery and matchmaking based on user profiles.
Backend Optimisation: Enhanced Customer Success team effectiveness through backend redesign, ensuring alignment with existing features. API Strategy: Architected and managed technical aspects of the API, enabling seamless seller catalog mapping.

Mobile Application Design: Collaborated with external teams to design and implement mobile application features. Problem Solving & QA: Analysed, triaged, and resolved issues, ensuring optimal functionality and desired behaviours.

EXTERNAL PROFESSIONAL EXPERIENCE

ONLINE CONTINGENT MENTOR - BUSINESS & TECHNOLOGY INSTRUCTOR

PEARSON VUE | NOV 2020 - JUL 2021

Overview: Empowered professionals globally through high-stakes exam certification, providing mentorship across 9 business and technical subjects during my full-time MSc.

Mentorship: Managed an online contingent of professionals and mentored them across 9 business and technical subjects.
Communication & Planning: Provided written feedback and scheduled virtual feedback development sessions addressing submitted tasks & subject areas.. Commercial, Technical, and People Expertise: Developed and evaluated professionals in the following disciplines: Managing and Growing Accounts, Understanding Customers, Structuring and Presenting Ideas, Making Decisions with Data, Building a Business Case, Commercial Awareness, Managing and Driving Projects, Managing Stakeholders, and Ideation and Innovation.

TECHNOLOGY STRATEGY CONSULTANT & FREELANCE PRODUCT SPECIALIST

FREELANCE | DEC 2019 - APR 202O THE NERVE MEDIA GROUP (THENERVE.IO) (DECEMBER 2019 – APRIL 2020)

Overview: Supported a music industry disruptor through strategic product development and market entry initiatives.
External Collaboration: Collaborated with Co-Founders, external developers, and artists to develop the product launch offering
Strategic Product Development: Led Beta pilot, shaped market entry strategy, and co-managed product/business launch.
Competitor Insights: Conducted competitor-focused research for Beta phase and launch planning.
Agile Product Innovation: Directed UI/UX design, business logic, iterations, media player, data display logic, performance enhancements, SEO, and copywriting. Feedback-Driven Iterations: Managed Beta launch, iterated based on analysis and early-adopter feedback.
Risk Analysis & Infrastructure: Analysed risks, created risk register, and influenced early-stage development.

MSc Technology Management - UCL