Gail Connolly

A born leader and strong networker. Able to bring teams on board to deliver my vision and company strategic objectives. 
Varied skill set but particularly strong in implementing change and streamlining processes. Customer focussed and passionate about delivering world class service. 

In Bupa I have been responsible for a number of changes in process and procedures both from a tactical and strategic approach, emphasis being on the latter. I’ve had some good achievements in this time, 

• the launch of physio, and making evergreen agreement with annual projected savings of £7m
• built a huge network across operations, sales, marketing, and product and proposition
• legal agreement to be selective in our recognition process 
• changes in mental health – GAP process, identifying more child therapists, updating criteria
• Implementation of quality assurance, GDPR, business rules for quality and 3 step commission process

Prior to this, held a number of operational roles and also quality and compliance management.

Led teams of up to 500 directly and on a matrix management type role of up to 6000

Member of Association of Accounting Technicians

Member of Chartered Management Institute - fellowship

Junior Data Analytics diploma