Gemma Cooper

A highly creative and versatile cross-functional leader with 13+ years of experience working in various teams and roles at a fast-growing B2B SaaS company.

Pragmatic and solutions-focused, with a bias to action, I’m always looking for opportunities to streamline processes and enable teams to do their best work.

Highly data driven, I have a knack for identifying high-impact initiatives and working with stakeholders to gain buy-in and drive impactful change. Whether navigating complex challenges or building alignment across diverse teams, I excel at bridging gaps and delivering measurable results.

I deeply value inclusivity, diverse perspectives, and a creative approach to problem-solving, fostering environments where everyone has an equal voice and can collaborate effectively. My leadership philosophy centers on empowering individuals and unlocking collective potential to drive sustainable success.

Key skills: Change management & organisational transformation | Stakeholder management & communication | Critical thinking & creative problem solving | Data analysis & reporting | User-centred process design | Outcome focused goals setting

VP Product & R&D Operations
Full-time
Jul 2022 - Nov 2024 · 2 yrs 5 mos
Brighton, England, United Kingdom · Hybrid

- Following the Cision acquisition, my team took charge of consolidating and standardizing product development lifecycle processes and practices across the merging teams. We focused on creating forward-looking processes that combined the best aspects of both organizations while ensuring they were practical and meaningful for the teams navigating the transition.

Other highlights whilst in this position:

- Rolled out a new customer product feedback & roadmap communication system, which greatly improved efficiencies around roadmap planning and was widely adopted across Product Management (100%) and Go-To-Market teams (~70%). 

- Established a Product Council with senior Go-To-Market department representatives, that enhanced cross-department comms & provided a more structured format for roadmap inputs.

- Standardised, simplified, and enhanced the roadmap planning processes, which reduced planning timeframes by ~25% and increased overall roadmap delivery success rate.

- Overhauled issue management across multiple teams, which resulted in improved response and resolution times. Customer Satisfaction (CSAT) scores increased from ~40% to over 70%.

Imperial College London
Professional Certificate in Data Analytics,
Nov 2024 - May 2025

Syllabus:

- Identify the full spectrum of data analytics characteristics and applications in order to understand its significance to organisational success.

- Use industry-standard tools to conduct exploratory and descriptive analyses of large data sets in order to identify meaningful information.

- Use predictive modelling to forecast outcomes and evaluate the merits of each to help your organisation solve problems and uncover new opportunities.

- Design and solve an optimisation problem from a data set and create meaningful strategic recommendations that you can communicate to stakeholders.