Georgina Smith

My recent experience as a Receptionist/Assistant at Gales Solicitors provided me with hands-on administrative and client-facing skills. In this role, I was responsible for greeting visitors, handling incoming calls, taking payments, organising documents, and ensuring that clients felt welcomed and supported. I quickly adapted to the procedures and systems, managing tasks efficiently and professionally.

In addition, my role as Front of House/Showroom Host at Mercedes Benz Poole strengthened my ability to create a positive first impression, maintain a presentable environment, and assist both customers and colleagues. I greeted guests, supported sales staff, prepared documents, and ensured the smooth running of the showroom. This experience taught me the importance of attention to detail, reliability, and clear communication—skills that are essential for any receptionist position.

I have also gained valuable organisational and multitasking experience through various administrative and customer service roles, including my time at Gamit Limited where I was responsible for document scanning, filing, and supporting managers. Across all positions, I have consistently demonstrated strong professionalism, a calm approach under pressure, and the ability to handle a wide range of responsibilities with accuracy.

I am confident using computer systems, completing administrative tasks, managing diaries, and assisting with day-to-day office operations. I take pride in providing excellent customer service and ensuring that every visitor feels welcomed and supported from the moment they arrive.

I have gained a wide range of experience across customer service, hospitality, retail, and administrative roles, and I’ve learned to adapt quickly to different environments while always maintaining a professional and friendly approach. I’m confident working with customers, staying organised, and handling multiple tasks in busy settings.

I’ve worked as a Receptionist/Assistant at Gales Solicitors and as a Showroom Host at Mercedes Benz Poole, where I greeted clients, managed calls, handled documents, prepared information for staff, and made sure the front desk and reception areas were welcoming and well organised. These roles really strengthened my communication skills and taught me the importance of being reliable and professional at all times.

During my time at Lush Manufacturing, I worked in digital fulfilment as well as in the Gifts and Ballistics departments. I handled stock, processed orders, packaged products, managed inventory, and helped keep everything running smoothly during very busy seasonal periods. I also supported quality control and took great care in maintaining high standards.

I have extensive experience in hospitality, including working at The Man in the Wall, The Café on the Square, and the YMCA Café. In these roles I took orders, prepared drinks, handled payments, served food, dealt with customer questions, and helped keep everything clean and organised. I also trained new team members and learned how to stay calm even during the busiest shifts.

Across all my roles, I’ve developed strong customer service skills, excellent time management, and the ability to work well both on my own and as part of a team. I pick up new systems quickly, I’m comfortable with POS and digital tools, and I always aim to give customers a positive experience.

I studied Music at Chichester University Conservatoire, where I completed both my BA (Hons) and my MA in Music. During my degrees, I focused heavily on performance and developed strong research, organisation, and communication skills. For my master’s thesis, I explored the differences between Western and Eastern music and singing styles, especially in religious and spiritual contexts.

Before university, I completed a BTEC Level 3 in Music at Bournemouth & Poole College, which helped build my knowledge of music theory, composition, and performance. I also completed 11 GCSEs (A–C), including key subjects such as English, Maths, Science, and Music.

Overall, my education has given me a solid foundation in creative work, research, discipline, and teamwork.